Job
- Level
- Experienced
- Location
- Berlin, Essen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you manage IT service providers throughout the service lifecycle, ensuring KPI and quality target fulfillment while coordinating complex multi-provider environments and maintaining business relationships.
Your role in the team
- In this key role, you will actively shape the collaboration with the strategic IT service providers of Autobahn GmbH.
- Together as a team, you manage a complex multi-provider landscape and make a significant contribution to the stability, cost-effectiveness, and further development of core IT services.
- In this role, you will be responsible for managing selected IT service providers throughout the entire service lifecycle and actively contributing to the development of IT provider management as well as service integration.
- Ensuring the contractual performance, quality, and service objectives as well as monitoring relevant Service Levels, KPIs, and control metrics.
- Management of assigned IT service providers throughout the entire service lifecycle, from conception and implementation to service delivery, service integration, and continuous improvement of IT services.
- Building, maintaining, and developing resilient business relationships with strategic IT service providers as well as their operational and senior contacts.
- Coordination and technical management of cross-service providers as well as ensuring effective collaboration within a complex multi-provider landscape.
- Preparation, execution, and follow-up of service reviews, steering discussions, and relevant committee formats with internal and external stakeholders.
- Participation in the evaluation, selection, and further development of IT service providers as well as the advancement of IT provider management and service integration according to SIAM principles.
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Our expectations of you
Education
- Completed university degree, preferably with a focus on IT management, business informatics, administrative informatics, business administration, or comparable knowledge and experience.
Qualifications
- Solid knowledge in business relationship, stakeholder, and provider management as well as in collaboration with external IT service providers.
- Strong understanding of service-oriented and process-oriented contexts, as well as the ability to analyze and evaluate complex issues in a structured manner.
- Very good spoken and written German skills; additional language skills are an advantage.
- Knowledge in the areas of SIAM, IT Service Management, or IT Sourcing demonstrable through relevant certifications.
- Strong communication and moderation skills as well as a confident demeanor when dealing with internal and external stakeholders.
- Negotiation skills, assertiveness, and at the same time the ability to build cooperative and resilient business relationships.
- Analytical thinking skills as well as the ability to evaluate complex service- and process-oriented contexts and present them appropriately to the target audience.
- Strong organizational skills and pronounced coordination ability in managing multiple IT service providers as well as involved stakeholders within a multi-provider environment.
Experience
- More than four years of professional experience in at least one of the following areas: IT service provider management, IT provider management, IT sourcing, or Service Integration and Management (SIAM).
- Experience in managing complex service and provider landscapes as well as working with KPI-, SLA-, and quality-based control models.
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What we offer
- The remuneration is in accordance with the above-mentioned pay grade.
- The individual determination of the pay grade is based on the specifications of the MTV-Autobahn.
- The advertised position is in a sensitive (possibly corruption-prone) work environment.
- The specific measures for verifying reliability can be found in the data protection information listed below.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Autobahn Gmbh
Die Autobahn ist eines der wichtigsten Verkehrsnetze und öffentlichen Güter in Deutschland. Die Autobahn GmbH des Bundes setzt daher einen wichtigen Schwerpunkt auf nachhaltige Investitionen in Aus- und Neubau sowie Erhaltung der Autobahnen.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2018
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
IT Provider Manager
- Location
- Berlin, Essen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
