Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schwerin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will monitor servers and network infrastructures 24/7, analyze issues, address incidents, collaborate closely with different departments, and maintain service-related documentation.
Job Technologies
Your role in the team
- Ensuring 24/7 monitoring of servers, network infrastructures, and communication links (end-to-end monitoring).
- Receiving, analyzing, and prioritizing technical inquiries and incident reports from various user groups.
- Rapid resolution of identified or reported issues (independently or with the support of experts from our specialized departments).
- Maintenance and updating of service-related documentation.
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Our expectations of you
Education
- Completed education in the field of computer science or a comparable qualification.
Qualifications
- Knowledge in various subfields of systems engineering, e.g., in operating systems, networks, and hardware.
- Proficient in handling a ticketing system, portal and client applications, as well as standard software (MS Office and office communication applications).
- ITIL Foundation V3 or V4 certification (desirable).
- Willingness to work in shifts (remunerated according to tariff agreements).
Experience
- Experience with IT management systems (desirable).
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What we offer
- Work-life balance is one of our core corporate values.
- Regular working hours, flexible working time models, and numerous voluntary social benefits are not just on paper for us but are actively practiced.
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Job Locations
About Your Employer
UdW GmbH Agentur mv4you
UdW GmbH operates the mv4you agency based in Schwerin. It assists companies in securing skilled workers by providing a regional job portal where applicants can register for free and receive suitable job offers. The agency collaborates closely with local businesses and is co-financed by the Ministry of Economic Affairs of Mecklenburg-Vorpommern.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Employee Help Desk - Monitoring
- Location
- Schwerin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
