Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist employees with technical issues, handle support requests via JIRA or phone, and manage the installation and configuration of hardware.
Job Technologies
Your role in the team
- You competently support our employees in person or remotely in finding solutions to technical questions and challenges.
- Support requests made via phone or JIRA ticket should be handled as directly as possible during the initial contact or documented clearly.
- You assess the scope and impact of support requests and escalate them if there is an urgent need.
- If an issue cannot be resolved immediately, you will coordinate the handover of the ticket to the Second-Level Support.
- The installation, configuration, and deployment of hardware - from image creation to delivery - are also part of your responsibilities.
- Furthermore, you will support the implementation of new software solutions and advise our departments with your technical expertise during the execution.
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Our expectations of you
Education
- You have completed IT training, e.g., as an IT specialist (m/f/d) for system integration, or a comparable qualification, and have already gained solid experience in end-user support.
Qualifications
- Excellent knowledge of Windows 11 as well as virtualized desktop environments (Citrix) are part of your professional toolkit.
- A strong service mindset, a structured and solution-oriented way of working, and the ability to remain calm even in challenging situations characterize you.
- With your strong communication skills (German: at least C1 level) and your confident demeanor, you succeed in professional interactions with various contacts.
- Independent work, reliability, and team spirit are a matter of course for you.
Experience
- Ideally, you have already gained experience in IT rollouts and have provided technical support for presentation and meeting rooms.
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What we offer
- Flexible working hours, time tracking, as well as the possibility of remote work and flextime - you shape your workday.
- A good work-life balance: In addition to support from external family service and counseling institutes in difficult life situations, we give you 3 days off during Carnival – a total of 39 days off per year await you.
- A appreciative work environment, targeted onboarding, and numerous opportunities for your professional and personal development – all of this characterizes us!
- Retirement Planning: Prepare for your future - KZVK offers you various forms of retirement provision. Whether it's the company pension GrundWert or the voluntary supplementary pension MehrWert.
- We are a team: We promote an open corporate culture and mutual support. This also includes team events outside the office (company parties / sports events).
- We offer you a secure workplace in the heart of Cologne, just a 15-minute walk from Cologne Central Station.
- Enjoyment in the workplace: Fresh, regional, and sustainable - look forward to a variety of breakfast and lunch options, high-quality coffee specialties, and free water. Our friendly cafeteria with an outdoor area invites you to relax during breaks.
- Become part of our culture, discover something new every day, and experience a working environment where even more employee benefits await!
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
Kzvk
The KZVK is a private pension fund organization that focuses on providing additional retirement, disability, and survivor benefits to employees working in the church and diaconate. We offer our services to approximately 3,500 church employers, over 570,000 insured individuals, and about 85,000 retirees. Our organization provides important financial security for employees who have dedicated their lives to serving others.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT support employees
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
