Job
In this role, you handle IT client support, manage requests, perform remote troubleshooting, and install and configure devices to ensure a stable IT environment.
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Your role in the team
- In this position, you will be part of our IT support team and responsible for the reliable management of end devices and users.
- You handle inquiries professionally, resolve issues both remotely and on-site, and contribute to the stability of our IT workstations through systematic testing and documentation.
- Receiving and processing support requests via phone, email, and ticket system; appropriately prioritizing and following up on open cases.
- Conducting remote maintenance for quick fault analysis and resolution, as well as planning and executing on-site deployments when necessary.
- Installation, configuration, and handover of desktop PCs, notebooks, tablets, and smartphones, including peripherals and standard software.
- Preparation, execution, and support of rollouts and updates; testing of new hardware and software components before productive use.
- Management and maintenance of the client inventory as well as documentation of configurations, solutions, and work instructions in the knowledge base.
- Support in maintaining user accounts and basic administration in Microsoft environments (e.g., Office applications, Exchange/Outlook) in coordination with the system administration.
- Conducting regular quality checks, analyzing recurring issues, and actively participating in the improvement of processes and service workflows.
Our expectations of you
Education
- Completed vocational training in the IT field (e.g., IT specialist) or a comparable qualification with practical experience in Helpdesk or Client Support.
Qualifications
- A high level of service orientation, quick comprehension, and a structured, documentation-intensive way of working.
- Strong communication skills and confident demeanor in direct contact with users, as well as enjoyment of teamwork and solution-oriented collaboration.
- Willingness to pursue further training and to contribute to the development of internal support processes.
Experience
- Solid knowledge in user support and basic experience with Microsoft client technologies, as well as proficient handling of MS Office, Exchange, and Outlook.
- Experience with remote maintenance tools and ideally basic knowledge of Mobile Device Management (MDM) or similar management tools.
What we offer
- A modern working environment within a collegial IT team with clear processes and short decision-making paths.
- Targeted training and development programs as well as support for certifications to foster professional growth.
- Flexible working hours and the possibility of remote work by arrangement; modern work tools are provided.
- A responsible role with direct user contact and scope for process improvements.
- Attractive compensation and social benefits; our hiring and employment conditions comply with legal regulations and are aligned with relevant guidelines such as the Arbeitnehmer-Entsendegesetz (AEntG).
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
The goal of founding Atlastitan was to create a consulting company that combines the highest level of professionalism and flexibility with the values of fairness, transparency, accountability, and responsibility - the Atlastitan Idea. Today, Atlastitan is a partner in technical project management and continues to pursue these values diligently.
- Established Company
- Full Remote, Hybrid, Onsite
- Engineering Industry
Employer reviews
- Engineering
- 3.1
- Team culture
- 3.7
- Career growth
- 2.8
- Working conditions
- 4.2
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