Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop strategies for managing and optimizing core enterprise applications like Atlassian and Google Workspace, lead a team of specialists, and ensure seamless operations in application delivery.
Job Technologies
Your role in the team
- We are on the lookout for a Manager, Enterprise Applications Services to join our Enterprise IT Solutions team and play a pivotal role in driving our company's efficiency and productivity.
- You will lead the strategic management of our core enterprise applications, fostering innovation and delivering exceptional IT experiences across all business functions.
- Leiten Sie das vollständige Lifecycle-Management unserer wichtigsten Unternehmensanwendungen (Atlassian, Google Workspace, Slack), einschließlich Bewertung, Implementierung und Optimierung (Tier 2/Tier 3 Support für plattformbezogene Probleme und Anfragen).
- Pflege starke Anbieterbeziehungen und treibe strategische Partnerschaften voran, um die Funktionalität und den Support der Anwendung zu verbessern.
- Manage cost-effective licensing negotiation within strategic partners and internal cost allocation.
- Champion stakeholder satisfaction by ensuring seamless application delivery, proactive support, and effective change management.
- Maintain optimal application performance and availability, taking ownership of incident and release management processes.
- Enforce rigorous security standards and compliance with relevant regulations and organisational policies.
- Develop and manage the enterprise applications budget, ensuring cost-effective resource allocation and forecasting.
- Balance strategic leadership with hands-on technical oversight, providing guidance and support to a team of 6 application specialists.
- Create and maintain documentation, training materials, and self-service resources to enhance user experience.
- Ensure the 'follow the sun' support model across different locations, adhering to aggressive SLAs.
- Provide mentorship to team members, promote knowledge sharing and professional growth.
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Our expectations of you
Education
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience (5+ years in enterprise application management for organisations with 10,000+ users).
Qualifications
- Proven expertise in business process analysis, requirements gathering, solution design, and vendor management.
- Strong project management skills, with a track record of delivering complex projects on time and within budget.
- Excellent time management and organisational skills, with the ability to prioritise and manage multiple projects independently.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across teams.
- Deep understanding of enterprise application security best practices.
- Proven ability to drive Power User Community deployment and management across multiple entities at a global scale.
Experience
- Demonstrated experience leading and developing application delivery teams.
- Experience with Atlassian, Google Workspace and Slack administration and best practices.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Delivery Hero SE
What started as an ambitious idea is now the leading local delivery company. Delivery Hero is present in around 50 countries across four continents and is on a mission to deliver anything, straight to customers’ doors.
Description
- Founding year
- 2011
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Workingconditions
3.8Career Growth
3.2Engineering
2.7Culture
3.2
Manager, Enterprise Applications Services
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
