Job
In this role, you will handle IT issues and requests in 1st and 2nd level support, categorize and escalate them to relevant departments, while optimizing processes and contributing to the knowledge database.
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Job technologies
Your role in the team
- Acceptance, processing, and resolution of disturbances and requirements from hospital operator companies within the scope of 1st and 2nd Level Support.
- Categorization, prioritization, and forwarding of requirements to other departments such as the central data center, as well as qualified support and assistance.
- Documentation of all processes in the central ticketing system.
- Participation in the development of the knowledge database.
- Continuous involvement in optimizing service processes.
Our expectations of you
Education
- Completed vocational training in the IT sector, such as IT specialist for system integration, IT electronics technician, or a comparable qualification, as well as preferably initial professional experience (preferably in a hospital environment).
Qualifications
- Good MS Office skills.
- Fluent in spoken and written German.
- High communication skills and a strong customer service mindset.
- Willingness to perform, quality awareness, and independent working style.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
Das Marienhospital Bottrop ist ein leistungsfähiges, zukunftsorientiertes, fachlich anerkanntes und technisch gut ausgestattetes katholisches Krankenhaus in der Rechtsform einer gGmbH. Im stationären Bereich mit 358 Betten werden jährlich fast 16.000 Patienten versorgt.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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