Job
- Level
- Experienced
- Job Field
- IT, Project, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 68.000 to 98.000€ gross/year
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop AI-based solutions for customer service, optimize processes, and implement innovative services while acting as a liaison between business areas and IT, along with managing change.
Your role in the team
- They provide strategic consulting to customer service and adjacent departments on the use of artificial intelligence and collaboratively develop innovative solutions to enhance processes and services.
- Systematically identify optimization potentials in existing processes and derive practical measures to increase efficiency and improve service quality.
- They design and implement AI-based solutions up to operational use and support their introduction through change management and training for employees.
- As an interface between the business unit and IT, you will manage and oversee AI innovation projects, thereby ensuring the successful implementation of new technologies in customer service.
- Furthermore, you develop standards and guidelines for the responsible use of AI and evaluate new technologies within the scope of pilot projects and feasibility analyses.
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Our expectations of you
Education
- You hold a completed university degree (Master's, diploma, or equivalent), for example in Digital Transformation Management, Business Informatics, Computer Science, or Data Science.
Qualifications
- In-depth knowledge of the deployment and implementation of AI technologies in a corporate context enables you to develop and implement innovative solutions practically.
- Excellent skills in process and data analysis will help you identify optimization potentials and derive data-driven decisions in customer service.
- You apply methods in project, process, change, and innovation management confidently and support changes in a structured and goal-oriented manner.
- Ideally, you have knowledge of common AI platforms and analytics tools, as well as a good understanding of modern data and system landscapes.
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What we offer
- Remuneration according to collective agreement with performance-based bonus, 13 monthly salaries, and 30 vacation days.
- Electricity price discount and additional extras such as the Germany ticket for 19.75 euros.
- Shape the energy transition - with exciting development prospects thanks to good further training opportunities.
- Flexible with individual working hours and remote work for a healthy work-life balance.
- Working together with tolerance and openness as well as a appreciative work environment.
- Health and sports programs as well as bicycle leasing.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
N-ERGIE AG
N-ERGIE Aktiengesellschaft is a prominent regional energy supplier based in Nuremberg. The company provides large parts of Middle Franconia with electricity, natural gas, drinking water, and district heating, employing around 2,500 people.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Speaker AI & Digital Transformation in Customer Service
- Salary
- 68.000 to 98.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.41.581 to 57.095 € net/year · Tax class I
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
