Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Hamburg
- Working Model
- Onsite
Your role in the team
- You are the primary contact for all IT-related questions in the hardware and software domain.
- You assist users with all IT-related questions in a service-oriented manner via phone and remote.
- You are responsible for incident recording, analysis, resolution, and documentation in the ticketing system.
- You document your activities in detail and according to specified standards.
- User Administration.
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Our expectations of you
Education
- Completed training in the IT sector / Call Center Agent (m/f/d) or comparable.
Qualifications
- Customer-oriented mindset and working approach.
- Problem-solving skills and analytical thinking.
- You are always friendly, customer- and team-oriented, and see yourself as a 'caregiver' and problem solver.
Experience
- Experience in supporting customer inquiries is desirable.
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Benefits
Work-Life-Integration
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Aitiva GmbH
Aitiva GmbH focuses on recruiting IT professionals and actively supports them in their career development. The company offers comprehensive services in the IT sector.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
1st Level IT Support
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
