Job
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Your role in the team
- You are the primary contact for all IT-related questions in the hardware and software domain.
- You assist users with all IT-related questions in a service-oriented manner via phone and remote.
- You are responsible for incident recording, analysis, resolution, and documentation in the ticketing system.
- You document your activities in detail and according to specified standards.
- User Administration.
Our expectations of you
Education
- Completed training in the IT sector / Call Center Agent (m/f/d) or comparable.
Qualifications
- Customer-oriented mindset and working approach.
- Problem-solving skills and analytical thinking.
- You are always friendly, customer- and team-oriented, and see yourself as a 'caregiver' and problem solver.
Experience
- Experience in supporting customer inquiries is desirable.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
Aitiva GmbH focuses on recruiting IT professionals and actively supports them in their career development. The company offers comprehensive services in the IT sector.
- Established Company
- Hybrid, Onsite
- Recruitment Agency
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