Job
- Level
- Experienced
- Location
- Ibbenbüren
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT inquiries, analyze disturbances, and advise colleagues on Microsoft 365 and devices, while implementing new digital solutions and coordinating training sessions.
Job Technologies
Your role in the team
- You are an important part of our IT team and ensure that our colleagues receive the support they need in their daily work.
- There, you combine technical expertise with a service-oriented approach and actively support the development of our digital workplace.
- In this role: You are the first point of contact for IT inquiries and support our colleagues with technical challenges.
- Analyzes, prioritizes, and coordinates disruptions and service requests.
- Advises users and executives on Microsoft 365, modern end devices, and internal enterprise applications.
- You support the implementation of new digital solutions and assist with rollouts, training, as well as their sustainable integration into everyday work.
- Contribute to the further development of ticketing systems and digital service processes.
- You gather requirements from the specialist departments and support their implementation together with our IT specialists.
- Coordinate onboarding and offboarding processes and ensure a smooth start or transition for employees.
- You support the deployment of modern AI solutions such as Microsoft Copilot and assist in their successful integration within the company.
- Supports measures for IT security and raises awareness of topics such as phishing and data security.
- Document processes and solutions in close collaboration with your colleagues.
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Our expectations of you
Education
- A completed IT apprenticeship, a comparable qualification, or relevant practical experience in IT support.
Qualifications
- Good knowledge of the Microsoft 365 environment as well as experience with Windows endpoints.
- Enjoyment in supporting people and making technical topics understandable.
- A structured and reliable way of working as well as the ability to keep multiple topics in view simultaneously.
- Strong communication skills, service orientation, and team spirit.
- Ideally, knowledge in the areas of Intune, device management, onboarding and offboarding, as well as rollout and training support.
Experience
- Experience in user support and handling ticketing systems.
- Experience in ticketing systems, process optimization, or security awareness is desirable.
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What we offer
- A task with purpose and direct contribution to patient care.
- A lot of autonomy and short decision-making paths.
- A dedicated team with strong cohesion and a genuine hands-on mentality.
- 30 days of vacation.
- Company pension scheme and asset-building benefits.
- Corporate Benefits.
- Epassi Corporate Fitness formerly Hansefit.
- JobRad bicycle leasing.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
SANIMED GmbH
Wir helfen chronisch kranken und pflegebedürftigen oder in ihrer Mobilität eingeschränkten Menschen dabei, sich auch Zuhause und in Pflegeheimen gut umsorgt zu fühlen. Dazu stellen wir als eines der führenden deutschen Homecare-Unternehmen in ganz Deutschland eine umfassende und wirtschaftliche Versorgung mit Reha- und Medizintechnik sowie mit beratungsintensiven medizinischen Produkten sicher.
Description
- Founding Year
- 1983
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT first-level support / digital workplace
- Location
- Ibbenbüren
- Working Model
- Onsite
- Diversity
- Open for all genders
