Job
- Level
- Experienced
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist customers with software inquiries related to accounting and taxes, provide technical support, organize trainings, and develop solutions for common issues.
Your role in the team
- You are responsible for customer support and the first point of contact for inquiries regarding our software solutions in the field of accounting and private taxes.
- You provide telephone and written support for accountants and tax advisors via email and ticket system.
- You support clients in the implementation and application of our software products.
- You organize and conduct training sessions and workshops to enable the best possible use of the software.
- You document and analyze support requests and develop solutions for quick and efficient processing.
- You work closely with the product management and development teams to prioritize customer requirements and contribute to the continuous improvement of the software.
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Our expectations of you
Education
- You have completed training as a tax clerk or hold a comparable qualification in the tax or financial sector.
- You possess solid knowledge of German income tax legislation and financial accounting - experience in annual financial statements is a welcome plus.
Qualifications
- Ideally, you have already worked in customer service or IT support, preferably in the environment of accounting or tax software.
- With your technical understanding and your communicative, solution-oriented approach, you find the right answer for every customer inquiry.
- You communicate fluently in German, both orally and in writing.
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What we offer
- 30 + 2 days of vacation: 30 days are standard with us. Rosenmontag as well as half days on Christmas and New Year's Eve are additional.
- Flexible working location: You decide whether you want to work in the office or remotely - up to 20 days even from abroad within the EU.
- Flexible working hours: You can design your working hours flexibly; the exact implementation varies depending on the team.
- iPhone as a company phone: You will receive the latest iPhone for private use. We cover the contract costs, and after 2 years, it belongs to you.
- SpenditCard: Benefit from a tax-free additional salary of 30 euros per month and an extra 50 euros for your birthday.
- Additional pension: After 5 years of service (from age 35), we offer you a fully funded supplementary pension.
- Further education: We support your participation in trade fairs, conferences, and training formats, both online and offline.
- JobRad: We provide financial support for leasing your dream bike through JobRad.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
eurodata
Die eurodata Unternehmensgruppe entwickelt und betreibt cloudbasierte Softwarelösungen und IT-Services. Im Mittelpunkt stehen kaufmännische Anwendungen, die für die Bereiche Personal- und Finanzwesen sowie das Management von Unternehmen von besonderer Bedeutung sind. Seit Gründung im Jahr 1965 stellen Steuerberatungen, Tankstellen- und Handelsnetze den Kern des eurodata Kundenstamms dar.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Tax consultant, application advice, support
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
