Job
In this role, you will handle technical inquiries, analyze data flows, optimize processes, ensure quality assurance, and communicate with partners while developing interfaces.
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Your role in the team
- To strengthen our team, we are looking for a Cache Support Specialist (m/f/d) with solid experience in ticketing and airline fares. In this role, you will be the central point of contact for our partners and internal departments, actively contributing to the optimization of our systems and processes. You combine operational know-how with a good understanding of technical contexts and participate in the further development of our products and interfaces.
- Ensuring and continuously optimizing data quality as well as analyzing data flows and API integrations.
- Analysis, prioritization, and documentation of bugs and changes, as well as conducting tests for quality assurance.
- Handling technical inquiries and professional communication with partners and customers in German and English.
- Management of user accounts and support for new clients, from needs assessment to successful go-live.
- Further development of existing processes as well as documentation and participation in projects to explore new data sources.
Our expectations of you
Education
- Completed training or studies in the field of tourism, computer science, or a comparable qualification.
Qualifications
- Excellent spoken and written proficiency in German and English.
Experience
- Experience in IT support, quality assurance, or product management.
- Analytical thinking, a structured working approach, technical affinity, and experience with APIs.
What we offer
- Work-life balance is important to us. Therefore, we offer a flexible home-office policy in consultation with your team lead. Up to 30 days of workation per year are also possible with us.
- We not only offer the usual fruit basket, but also a free, freshly cooked lunch (organic and regional) from Monday to Friday in our own canteen at the Berlin location. All colleagues at other locations receive Pluxee vouchers as an alternative.
- We work in a centrally located loft office in Berlin Kreuzberg with plenty of space for collaboration and networking.
- We pay you a monthly public transport subsidy of 50 euros.
- We offer a pension scheme subsidy.
- Your well-being is important to us: we have a massage therapist come in weekly (massages including a subsidy from the employer), and we organize many team and company events together, from bowling to summer parties to self-organized short trips.
- With us, you receive industry-standard discounts for your weekend or family vacation (e.g., affordable flights, train tickets, hotel stays, or even complete holiday packages).
- Our sustainability team looks forward to your ideas for more sustainability and environmental protection within the company.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Die AERTiCKET GmbH ist der größte konzernunabhängige Flugticketgroßhändler in Deutschland. Wir versorgen Reisebüros, Reiseveranstalter und Internetportale mit Flugtickets von über 170 Airlines zu den bestmöglichen Preisen.
- Established Company
- Onsite, Hybrid
- Sports, Leisure
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