Job
In this role, you install, configure, and maintain our product iSE-COBRA at customer sites, closely collaborating with development and providing solution-oriented support for technical issues.
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Job technologies
Your role in the team
- Setup & Remote Support: You install, configure, and maintain our product iSE-COBRA directly within the customer systems and keep it up-to-date through regular updates.
- Working hand in hand with development: You coordinate closely with colleagues from software development to ensure new releases and deployments are rolled out smoothly.
- Solution-oriented support: In service cases, you investigate the issue, diligently resolve disruptions, and ensure that our customers' systems are quickly restored to stability.
- Real interface & consulting: You provide advisory support to customers, system technology partners, and our internal teams (sales, project management, and product support) with your technical expertise.
- Order processing with clarity: You handle customer orders independently, in a structured and reliable manner.
Our expectations of you
Education
- Bachelor / Master in a practical-oriented IT degree program or IT specialist training.
Qualifications
- Personal suitability.
- Type doer with insight: You don't wait for someone to spoon-feed you every step. You tackle tasks independently, keep an overview even with multiple to-dos, and stay focused until the result is right.
- Enthusiasm for new challenges & genuine interest: You don't need to know everything yet. What's important is that you are eager to learn new things, ask questions, and dive into fresh topics.
- Enjoying working with clients & genuine contacts: You genuinely enjoy interacting with people. You listen carefully, understand what the customer needs, and find the appropriate solution in a solution-oriented manner.
- Strong in communication: You can express yourself well - whether in direct conversation, on the phone, or via email. Confident German in spoken and written form is a matter of course for you.
- Team player by conviction: Going solo is not your thing. You enjoy exchanging ideas with motivated colleagues, celebrating successes together, and sticking together as a team even on stressful days.
- Technical action competencies and skills.
- Windows Server firmly under control: You know how to administer and maintain Windows Server infrastructures and keep them stable even in tricky situations.
- GitOps & CI/CD pipelines: Automation is your friend. You are familiar with CI/CD processes and have a clear idea of how modern code is deployed cleanly and efficiently.
- Don't be afraid of certificates: PKI, CA, and managing digital certificates don't unsettle you – you know what matters when it comes to security and authentication.
- Lived DevOps culture: For you, DevOps is not just an empty buzzword, but an attitude. You bridge the gap between development and operations and think in seamless processes.
- Clarity with Observability: You ensure that we always have visibility into the health of our systems. Setting up and utilizing monitoring, logging, and tracing tools is part of your responsibilities.
- Agile work is in your blood: Whether Scrum or Kanban – you are familiar with the processes in an agile environment and value the flexibility as well as close collaboration within the team.
- Network Fundamentals: Whether DNS, Load Balancing, or Proxy Techniques – when it comes to network basics, no one can outdo you. You understand how data flows and where bottlenecks can occur.
Experience
- Experience in the "blue light sector" is desirable but not mandatory.
What we offer
- Real variety: with us, there is no dull routine - you can expect new challenges, exciting projects, and diverse tasks every day.
- Space for your ideas: We rely on personal responsibility. Get involved, test new approaches, and actively shape your work within the team.
- Work with purpose: True to our motto, you deliver technology with us that not only excites but also ultimately saves real human lives.
- Unforgettable events: We celebrate successes together - whether at legendary company outings (including Mallorca!), relaxed family events, or the annual Christmas party.
- Growth & Development: We invest in you. Through targeted training and professional development, as well as internal expert lectures, you will stay at the forefront of technology.
- Fair work-life balance: A regulated 38-hour workweek ensures that your leisure time and relaxation are not neglected.
- Availability with extra bonus: Approximately every 6 weeks, you will take on the 24/7 on-call duty by arrangement - of course with an attractive special compensation.
- To be well-equipped, you will receive a professional, modern, and mobile setup for your daily work, according to the latest technical standards.
- After your probation period, a permanent contract and a company car await you.
- We also offer you various plans, co-payments, and health checks for your health and occupational pension scheme.
- In addition, you are entitled to a performance-based compensation package with 30 days of vacation.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
ISE is a successful IT company based in Gräfenberg. We work for public clients, medium-sized companies and industry leaders from the areas of trade, financial services, IT and industry throughout Europe. Our innovative and reliable work has already made us a recognized player in our industry.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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