IT service technician

Your role in the team

Our expectations of you

Education

• Bachelor / Master in a practical-oriented IT degree program or IT specialist training.

Qualifications

• Personal suitability.
• Type doer with insight: You don't wait for someone to spoon-feed you every step. You tackle tasks independently, keep an overview even with multiple to-dos, and stay focused until the result is right.
• Enthusiasm for new challenges & genuine interest: You don't need to know everything yet. What's important is that you are eager to learn new things, ask questions, and dive into fresh topics.
• Enjoying working with clients & genuine contacts: You genuinely enjoy interacting with people. You listen carefully, understand what the customer needs, and find the appropriate solution in a solution-oriented manner.
• Strong in communication: You can express yourself well - whether in direct conversation, on the phone, or via email. Confident German in spoken and written form is a matter of course for you.
• Team player by conviction: Going solo is not your thing. You enjoy exchanging ideas with motivated colleagues, celebrating successes together, and sticking together as a team even on stressful days.
• Technical action competencies and skills.
• Windows Server firmly under control: You know how to administer and maintain Windows Server infrastructures and keep them stable even in tricky situations.
• GitOps & CI/CD pipelines: Automation is your friend. You are familiar with CI/CD processes and have a clear idea of how modern code is deployed cleanly and efficiently.
• Don't be afraid of certificates: PKI, CA, and managing digital certificates don't unsettle you – you know what matters when it comes to security and authentication.
• Lived DevOps culture: For you, DevOps is not just an empty buzzword, but an attitude. You bridge the gap between development and operations and think in seamless processes.
• Clarity with Observability: You ensure that we always have visibility into the health of our systems. Setting up and utilizing monitoring, logging, and tracing tools is part of your responsibilities.
• Agile work is in your blood: Whether Scrum or Kanban – you are familiar with the processes in an agile environment and value the flexibility as well as close collaboration within the team.
• Network Fundamentals: Whether DNS, Load Balancing, or Proxy Techniques – when it comes to network basics, no one can outdo you. You understand how data flows and where bottlenecks can occur.

Experience

• Experience in the "blue light sector" is desirable but not mandatory.

What we offer