Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 45.000€ Gross/Year
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will handle helpdesk tickets, assist users with IT issues, install hardware, document IT processes, and take on minor system administration tasks while collaborating with various departments.
Job Technologies
Your role in the team
- Acceptance, pre-qualification, and processing of helpdesk tickets.
- Support of users with IT questions in daily operations.
- Installation, setup, and deployment of notebooks, smartphones, and other IT hardware.
- Support with minor tasks in system administration.
- Maintenance and management of IT inventory.
- Documentation of IT processes, solutions, and system information.
- Participation in the maintenance of internal knowledge databases. Ideally, you are familiar with one of these systems: MediaWiki, Confluence, or SharePoint.
- Support in the procurement of IT hardware, software, and services.
- Requesting and comparing offers as well as preparing orders.
- Coordination with internal departments, external service providers, and suppliers.
- Support with administrative tasks within the IT team.
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Our expectations of you
Qualifications
- Technical understanding and enjoyment in systematically solving IT problems.
- Interest in topics such as Windows clients, mobile devices, user management, network, and IT infrastructure.
- Proficient in common Office applications.
- Service-oriented, reliable, and meticulous work approach.
- Good communication skills and enjoyment in interacting with users.
- Willingness to familiarize oneself with new systems, processes, and technical topics.
- Good German language skills, both spoken and written.
- Knowledge of documentation systems such as MediaWiki, Confluence, or SharePoint.
- Basic knowledge of network technology or network infrastructure.
- Initial contact with network technologies.
Experience
- Initial experience in IT Helpdesk, IT Support, or System Administration is desirable.
- An advantage, but not a requirement: Commercial experience, for example in dealing with quotes, orders, invoices, cost centers, or internal billing.
- Experience with ticketing systems.
- Experience in a corporate environment or in companies with multiple entities and cost centers.
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What we offer
- A versatile role in IT Helpdesk with insights into system administration and IT infrastructure.
- Practical tasks related to workplace equipment, support, documentation, and IT organization.
- The opportunity to further develop technical skills and gradually take on more responsibility.
- Collaboration with a central IT team as well as various business units.
- An environment where service orientation, structure, and pragmatic action are required.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
CRELUX GmbH
CRELUX GmbH, based in Gräfelfing, Germany, offers proven structure-based solutions for drug development. The company collaborates closely with pharmaceutical and biotech firms, providing integrated services in the areas of drug discovery, crystallography, and protein production. CRELUX is part of the WuXi AppTec Research Service Division and specializes in enhancing efficiency in pharmaceutical research.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Helpdesk Employee / Junior System Administrator
- Salary
- 36.000 to 45.000€ Gross/Year
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
