Job
In this role, you ensure smooth IT operations by providing 1st and 2nd level support, setting up workstations, managing user permissions, troubleshooting networks, and gradually taking on system administration tasks.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- In our IT department, you’ll work with the team to ensure smooth operations and support our specialists in the areas of networking and security:
- Support & Ticket Management: As the first point of contact (1st- and 2nd-level support), you independently receive, prioritize, resolve, and document tickets with a solution-oriented approach.
- Client and workplace management: You set up and maintain workstations, PCs, notebooks, mobile devices, peripherals, and printers, and support client rollouts and software distribution.
- Administration & Permissions: You maintain user and access management, keep IT documentation up to date, and provide support with Microsoft Windows and Office issues.
- Infrastructure & Networks: You handle basic network troubleshooting (LAN, Wi-Fi, switch ports) and support IT projects and migrations.
- Step-by-step system administration: You will gradually take on responsibility for operating and administering defined servers, systems, and core services (including ACMP, Checkmk, and Sophos).
Our expectations of you
Education
- Training: Successfully completed vocational training as an IT specialist in system integration (m/f/d) or a comparable qualification with relevant professional experience.
Qualifications
- Our IT team keeps things running smoothly. We’re not looking for a pure theorist, but for a motivated hands-on professional who enjoys providing support and is keen to develop their skills.
- Technical foundation: Good knowledge of the Microsoft ecosystem (Windows client/server, Active Directory, Office) and a basic understanding of networking (routing, switching, LAN/WLAN).
- Desire to grow: You want to develop your career toward system administration over the long term and take responsibility for core systems.
- Personality: A communicative team player who takes initiative (“a creator, not an administrator”) and keeps a cool head even in stressful situations.
- Language skills: You have a confident command of German, both spoken and written (at least C1 CEFR), and ideally also have a good knowledge of English.
Experience
- Practical experience & service: Extensive experience in IT support, a strong service-oriented mindset, and a passion for direct user interaction.
What we offer
- A secure job with prospects: A future-proof working environment at a well-connected local energy provider—with a strong track record and a visible impact on Mülheim.
- Fair pay: Collective agreement for the utilities sector (TV-V), offering attractive, performance-based compensation, regular pay increases, and annual special payments.
- Exciting responsibilities: Professionally and personally challenging tasks—ideal for developing your skills, taking on responsibility, and actively shaping the future.
- Real teamwork: Flat hierarchies, small teams, and a strong sense of camaraderie—so you’ll quickly find your feet and can rely on your team.
- Modern work environment: A pleasant workplace atmosphere at a digitally advanced company with modern systems and targeted use of AI.
- Great benefits: energy cost allowance, company pension scheme, priority access to two daycare places for children under three, bike leasing through JobRad, employee discounts via corporate benefits, and free charging for your electric vehicle.
- Family-friendly working hours: Flexible, family-friendly working hours to help you balance work and personal life. A regular end to the working day and time off are important to us!
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
medl GmbH is the regional energy and heating provider in Mülheim an der Ruhr. The company supplies both households and businesses while also promoting the expansion of renewable energies and modern fiber optic and telecommunications infrastructure.
- Established Company
- Onsite
- Power Sector, Economy
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Participation in security analyses and assessment of applications and IT systems. Support in the design and implementation of technical security measures (e.g., WAF, Load Balancing, Firewall, etc.). Conducting and supporting penetration tests,...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
