Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will receive software and hardware issues, manage them in the ticket system, conduct error analysis, provide remote support, and escalate cases as needed.
Job Technologies
Your role in the team
- For our team in Hamburg, we are looking for IT magicians in the Service Desk (all genders) on a full-time basis starting as soon as possible.
- The following tasks await you:
- You professionally handle incoming hardware and software issues in the enterprise customer environment.
- You handle the incidents in the ticket system: prioritization, classification, and documentation.
- You conduct root cause analyses and implement corrective actions.
- You provide first aid through remote support and offer solutions.
- You forward disturbance cases to downstream units if necessary.
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Our expectations of you
Education
- You have completed vocational training in the IT field or have professional experience in IT support (nice to have).
Qualifications
- You are IT-savvy and enjoy working in a team.
- You have very good German language skills, both written and spoken (at least C1 level), and good English skills are an advantage.
- You are proficient in using Windows 11 and Microsoft Office 365.
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What we offer
- In the heart of Hamburg: central location and good transport connections.
- Health is important to us: Our company focuses on promoting health, supported by our occupational psychologist, subsidies for workplace glasses, and much more.
- Personal Growth: Promotion of personal and professional development, e.g., through offering the ITIL Foundation certification after a successful probation period.
- Free travel: subsidy for the Deutschlandticket, "JobRad" leasing.
- Secure future prospects: company pension scheme subsidy and working in a safe environment.
- Work-Life Balance: Mobile working (after the probation period) possible one day a week.
- Fitness at the grassroots: In-house gym with personal trainer and yoga class at Brandshofer Deich, as well as sponsorship of participation in sporting events (including HafenCity Run in Hamburg).
- Overlooking the Elbe: Modernly equipped office building with height-adjustable desks at every workstation.
- No bucks, no bucks: "Employee Referral" bonus upon successful hiring of your recommendation, as well as attractive discounts through our Corporate Benefits.
- Celebrating together: Regular company events such as summer parties and Christmas celebrations.
- ONE DATAGROUP: Positive working atmosphere at eye level.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
Higher Take-Home Pay
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
About Your Employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT Service Desk Agent
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
