Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will monitor the performance of external service providers in incident management, optimize ITIL processes in Jira and Confluence, and manage budget and licensing.
Job Technologies
Your role in the team
- Responsible for performance monitoring of external service providers in the areas of incident and problem management, as well as handling critical disruptions as the primary contact person, coordinating solution finding with manufacturers, and ensuring sustainable issue resolution.
- Design and continuous optimization of ITIL-based processes for the application landscape in tools such as Jira and Confluence.
- Management of relationships with software vendors and SaaS service providers, taking into account SLAs, conducting regular quality audits, and ensuring contractual compliance.
- Responsibility for maintaining the application portfolio, budget controlling, and managing software licenses in operational activities.
- Organization and management of change processes, administration of the release plan, and ensuring the technical implementation of updates in close coordination with the application managers.
- Implementation of security and access management processes, analysis and reporting of KPIs, and preparation for audits on topics such as security standards, licensing, and documentation.
- Management of the continuous development of existing applications and close collaboration with project teams in implementing major change initiatives.
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Our expectations of you
Education
- Completed degree in (Business) Informatics, Business Administration, or a comparable IT qualification.
Qualifications
- Solid practical experience in IT application or service management, particularly in managing incident and problem management processes, without being involved in operational execution themselves.
- Enjoyment in creating structures where software functions optimally, as well as in effectively managing external partners towards success.
- Ability to enforce requirements and quality standards with manufacturers and to act as a confident point of contact for specialist departments.
- Data-driven working approach, process-oriented thinking, and a strong focus on commercial details such as license and budget management.
- Solution-oriented approach, assertiveness in escalation situations, and the ability to maintain an overview when dealing with complex issues.
- Very good knowledge of German.
Experience
- Familiarity with common ITIL frameworks and ideally practical experience in mapping service processes in Jira and Confluence.
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What we offer
- Flexibility in work arrangements through hybrid models and trust-based working hours.
- Attractive conditions thanks to a framework collective agreement with collectively regulated remuneration components.
- Balanced work-life balance with 30 days of vacation.
- A wide range of training opportunities.
- Additional benefits such as a company pension scheme, corporate benefits, and a monthly benefits budget for sports, mobility, or shopping.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
SECUSTAFF GmbH
SECUSTAFF GmbH is a leading provider in IT personnel placement, assisting companies in their search for IT specialists. The company offers a variety of recruiting services.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Manager
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
