Job
In this role, you will manage the administration and further development of ERP systems, EDI applications, and DMS; support departments, analyze issues, and optimize systematic processes.
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Your role in the team
- In this versatile role, you will be responsible for supporting, administering, and continuously developing our core business applications.
- You ensure the reliable operation of the systems in use and support our departments in making optimal use of our IT application landscape.
- Application Support: Support, administration, and monitoring of our business applications, particularly ERP systems, EDI applications, and document management systems (DMS).
- User support: Assisting business departments with application-related questions, as well as analyzing and resolving issues in 1st- and 2nd-level support.
- EDI and interface management: Monitoring and troubleshooting electronic data interchange processes, as well as ensuring data flows between internal and external systems.
- ERP system support: Assisting users with the ERP system, analyzing process errors, and supporting system customizations and optimizations.
- DMS support: Administration and further development of the document management system, as well as support with digital document and approval processes.
- User and permission management: Management of user accounts, access rights, and application-specific settings.
- System optimization: Analysis of existing business processes and identification of opportunities for improvement in collaboration with the relevant departments.
- Release and change management: Coordination and support of system updates, software releases, modifications, and enhancements.
- Service Provider Management: Collaboration with external software vendors and IT service providers on technical issues, incidents, and further development.
- Test management: Planning and execution of application tests, as well as supporting system changes and new implementations.
- Documentation: Creation and maintenance of technical documentation, process descriptions, and user guides.
Our expectations of you
Education
- Successfully completed vocational training in IT, for example as an IT specialist (m/f/d), a degree in (business) informatics, or an equivalent qualification.
Qualifications
- Knowledge of at least one of the following areas: ERP, EDI, or DMS, and a willingness to learn additional applications.
- Good understanding of business operations and processes, particularly in procurement, sales, logistics, or finance.
- Ideally, knowledge of databases, SQL, and common data formats such as XML, CSV, or EDIFACT.
- Analytical thinking skills and a structured, solution-oriented approach to work.
- Independence, a strong sense of responsibility, and a pronounced service orientation.
- Strong communication skills and a passion for collaborating with various departments and external service providers.
- Good command of German, both spoken and written.
Experience
- Professional experience in IT application support, application management, or the administration of business information systems.
- Experience in supporting and monitoring interfaces and electronic data interchange processes is desirable.
- Experience working with ticketing systems and structured support processes is an advantage.
What we offer
- A varied role with plenty of contact with our branches.
- Permanent employment contract, because your security matters to us.
- Excellent opportunities for professional development and career advancement in the coming years.
- 25% employee discount at our stores.
- Ongoing discounts at over 800 leading brands in our benefits portal.
- Company pension scheme.
Topics you will work on
Job locations
About your employer
McPaper AG is a nationwide retailer of paper, office, and stationery products based in Berlin. The owner-managed company is a market leader in its segment, operating 292 branches with over 1,000 employees.
- Established Company
- Onsite
- Trade
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