Job
- Level
- Experienced
- Location
- Duisburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT issues via phone and ticketing system, provide 1st and 2nd level support, manage clients, carry out software deployments, and document solutions and IT processes.
Job Technologies
Your role in the team
- Acceptance, analysis, and resolution of IT issues via phone, email, and ticketing system.
- Provision of 1st and 2nd level support for our IT infrastructure.
- Support for our employees with hardware and software inquiries.
- Management and support of clients as well as the execution of software distributions.
- Participation in IT projects and the implementation of new technologies.
- Documentation of disruptions, solutions, and IT processes.
- Support in the continuous optimization of our IT services.
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Our expectations of you
Education
- Completed training in the IT field, ideally as an IT specialist for system integration or a comparable qualification.
Qualifications
- Good knowledge of Microsoft 365 and current Microsoft operating systems.
- Strong service and customer orientation.
- Independent, structured, and reliable way of working.
- Teamwork skills as well as a solution-oriented mindset.
- Excellent spoken and written German skills.
Experience
- Experience in IT support as well as in handling Microsoft technologies.
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What we offer
- A diverse range of tasks in a modern IT environment.
- Collaboration within a motivated and collegial team.
- Professional and personal development opportunities.
- Flexible working hours models and the possibility of remote work.
- Attractive additional benefits and employee offers.
- A secure job in a forward-looking company.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
About Your Employer
Transdev GmbH
As the largest private mobility provider in Germany, Transdev takes 270 million passengers to their destinations every year. Our mission for modern mobility solutions is to provide tailored, innovative services for every region.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Service Desk Employee / IT System Administrator
- Location
- Duisburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
