Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bochum
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you document issues in the ticketing system, train users on system usage, and participate in the development and quality assurance of our software. You act as a liaison between customers and developers.
Job Technologies
Your role in the team
- Design processes: You prioritize, classify, and document disruptions in a ticketing system.
- Take responsibility: You will accompany new customer processes - with an experienced colleague by your side, we rely on a mix of theory and early "learning by doing".
- Acting customer-oriented: You train our users in the technical use of the system.
- Working in a commercial capacity: You prepare offers, contracts, invoices, data protection documents, etc.
- Shaping the future: You have the opportunity to participate in the co-development and testing of innovations as well as quality assurance to continuously improve our software.
- Living variability: You act as the interface between our software developers and clients.
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Our expectations of you
Qualifications
- Due to your IT affinity, you possess a technical understanding of database-based systems.
- You possess flawless German language skills, both spoken and written.
- You are experienced in handling ticketing systems.
- You excel with strong knowledge of Microsoft Office products.
- You work in a team-oriented and independent manner with a structured approach to work.
- You are communicative and customer-oriented.
- You demonstrate perseverance and ambition.
- You demonstrate good spoken and written English skills.
- Career changer? Take the first step and get in touch with us!
Experience
- They stand out with support experience (primarily 1st, 2nd).
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What we offer
- Flexible and creative working conditions, mobile work possible
- Dedicated and solution-oriented team
- Family-oriented work environment and a very good working atmosphere
- Active participation and independent work
- Free cold drinks, tea, and coffee
- Joint company celebrations and excursions
- Flat hierarchies
- Good opportunities for further training and development through external or internal training sessions.
- Attractive compensation
- Mentor Program for a Successful Start
- Great corporate culture that enables quick decision-making through open-door policies.
- 30 days of vacation entitlement
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Job Locations
This is your employer
uhb Software GmbH
uhb Software GmbH specializes in developing and integrating software solutions for the healthcare sector, supporting numerous clinics and care providers in Germany. The company is based in St. Wolfgang, Cologne, and Bochum and is certified according to DIN EN ISO 9001.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT support
- Location
- Bochum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
