Job
- Level
- Junior
- Location
- Fürth
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT incidents in first-level support, assist employees with requests, manage user accounts in Active Directory, and implement software rollouts and security measures.
Job Technologies
Your role in the team
- Acceptance, prioritization, and processing of IT incidents in first-level support via ticket system, phone, and remote support.
- Support and assistance for employees with all IT inquiries in daily operations.
- Installation, configuration, and maintenance of PCs, notebooks, printers, and mobile devices.
- Administration of user accounts and permissions in Active Directory as well as support in managing the Microsoft system landscape.
- Participation in rollouts, software updates, patch management, as well as IT onboarding and offboarding.
- Support in administration and ensuring smooth LAN/WLAN operation in collaboration with external service providers.
- Maintenance of IT documentation and participation in the implementation of fundamental IT security measures.
- Support with general administrative and organizational tasks in the IT sector.
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Our expectations of you
Education
- Completed IT training (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Good knowledge of Microsoft Windows, Active Directory, and Microsoft 365.
- Analytical, structured, and solution-oriented working style.
- Strong service orientation and enjoyment in working with users.
- Good German and English language skills, both written and spoken.
Experience
- Basic knowledge of network technologies and ideally experience with virtualization and ticketing systems.
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What we offer
- Flexible working hours and home office.
- Delicious and health-conscious meals through affordable lunch options in our canteen, including beverages.
- Ideal transportation links - e.g., bus stop right outside the door.
- Company-owned free parking.
- Discounts and special offers in our online shops and with selected partners.
- Working in an owner-managed family business.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Simba Dickie Group Gmbh
Die SIMBA DICKIE GROUP ist eine weltweit operierende Firmengruppe im Spielwarenbereich. Bedeutende Marken der Firmengruppe wie BIG (Bobby Car), Steffi Love, Schuco und Eichhorn, um nur einige zu nennen, sind weit über die Grenzen Europas bekannt.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade
Junior IT Manager First Level Support
- Location
- Fürth
- Working Model
- Onsite
- Diversity
- Open for all genders
