Job
- Level
- Experienced
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for technical requirements on charging infrastructure, support technicians on-site, and develop documentation and digital forms in the field of electromobility.
Job Technologies
Your role in the team
- Responsibility for the technical requirements of charging infrastructure/EV charging from various manufacturers, including load management.
- Remote and on-site support for service technicians during deployments and commissioning by the Techline.
- Support in the creation of tender documents through effort estimation for individual trades and service technicians.
- Main contact for our charging station operators (CPOs) and responsible for conducting regular meetings with the Operations Team to discuss service deployments.
- Contact person and interface to the manufacturers of charging systems.
- Creation and updating of technical circulars.
- Development and revision of documentation and manuals for technicians and support staff.
- Processing customer and support requests in our ticket system.
- Optimization of document management in SharePoint.
- Implementation of new processes to prepare for the upcoming growth in the EV service sector.
- Responsibility for maintenance and commissioning protocols.
- Optimization and creation of new digital forms in the field of electromobility.
- Independent execution and management of retrofit campaigns.
- Medium-term assumption of deputy responsibilities.
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Our expectations of you
Education
- Completed electrical engineering training, degree, or a comparable qualification.
Qualifications
- Ideally, knowledge in the field of electromobility.
- Excellent service and customer orientation.
- Fluent German skills (at least C1) are mandatory.
- Good spoken and written English skills.
- Proactive, independent, and solution-oriented working style.
- Ability to recognize and understand complex contexts.
- Positive attitude and motivation to overcome challenges.
- Willingness to learn and travel.
Experience
- Professional experience in Service Desk, After-Sales, or IT Support.
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What we offer
- As an award-winning engineering service provider, we are involved in innovative and exciting cross-industry development projects nationally and internationally.
- Are you interested in shaping sustainable solutions of tomorrow in an innovative environment, taking on this challenge with us, and investing your knowledge in future projects?
- Then we offer you the right environment for your professional development opportunities.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
EICS Group
Our engineers support our customers in the planning, control and implementation of demanding projects. They can draw on a wealth of experience that guarantees their success. We accompany our customers through every step of the process - from project management to concept design, development and production to the first sampling of parts and the rollout.
Description
- Founding Year
- 2011
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
3.6Engineering
3.2Career Growth
3.2Culture
3.5
Technical Specialist Charging
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
