Job
In this role, you will support customers in 1st and 2nd level support, manage hardware and software installations, and focus on end-user support with an emphasis on mobile devices and print server administration.
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Your role in the team
- You provide on-site 1st and 2nd level support to our customers.
- This includes a broad portfolio of hardware (printers, PCs, laptops, etc.) and software (client installations, general administrative tasks, network tasks, etc.).
- From clients and printers to peripherals, you set up all the necessary end-user devices, assist with maintenance, and manage the devices (Mobile Device Management).
- You support our customers with end-user support and print server administration.
- You handle tickets in the ticketing system.
Our expectations of you
Qualifications
- You have very good written and spoken German skills.
- You have excellent communication skills and communicate confidently and clearly.
- You have a strong service and customer focus and put the needs of our users at the center of everything you do.
- You come across as friendly, open, and helpful.
- You have strong organizational skills and a structured approach to work.
- You approach problems with a solution-oriented mindset and work independently.
- You can prioritize your tasks effectively and have good time management skills.
- You work reliably and stay on top of things, even when handling multiple requests.
- You hold a valid Class B driver's license.
What we offer
- Flexible working hours and remote work.
- 30 days of annual leave.
- Modern work equipment.
- Company pension contribution.
- Heavily discounted sale of used work devices (e.g., MacBooks, iPads, etc.) that will not be returned to the device pool.
- Corporate benefits.
- Attractive team member referral bonuses of €2,000.
- Individual professional development and continuing education opportunities (sales training, product training, internal (short) training courses).
- In addition to a close-knit, family-like atmosphere within a motivated team, you can look forward to exciting projects that broaden your horizons and help you grow both personally and professionally.
Benefits
Work-Life-Integration
Job locations
About your employer
REDNET is a leading provider of IT equipment for public contractors in Germany - including schools, universities and government agencies. For over 15 years, we have enjoyed the trust of our customers and are one of the 50 largest system houses in Germany.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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