Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you plan and optimize IT services, lead the internal IT service desk team, handle IT processes and cost management, and directly engage with customer inquiries.
Your role in the team
- As an IT Service Manager (m/f/d), you are responsible for planning, controlling, and continuously improving the IT services within the corporate group.
- In this role, you ensure that IT services are delivered efficiently, standardized, cost-optimized, and of high quality.
- However, they do not see themselves merely as a pure IT manager, but are also capable of directly resolving issues in the Service Desk with internal customers.
- IT Service Management
- Technical management of the internal IT Service Desk team
- IT Process Management
- IT Cost Management and IT Cost Allocation
- IT License Management
- Stakeholder and Service Provider Management
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Our expectations of you
Education
- Successfully completed studies in Business Informatics, Computer Science, or Business Administration with an IT focus or a comparable qualification
- ITIL certification or a comparable qualification is desirable
Qualifications
- In-depth knowledge of IT service management, IT process management, IT cost allocation, showback/chargeback models, IT license management, IT governance, and service delivery
- Fluent in German and English, both written and spoken
- High communication, moderation, and presentation skills
- Assertiveness, negotiation skills, and decisiveness
- Teamwork skills, intercultural competence, and a hands-on mentality
- Enjoyment in working with people combined with a strong customer and service orientation
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What we offer
- We are looking for people who want to shape the future with us.
- Employees who think ahead with their commitment and enthusiasm.
- Therefore, we promote a positive working environment with room for initiative and openness: We foster a culture characterized by appreciation and respect.
- The development of our employees' potential is an important concern for us - individual further training measures are therefore a matter of course for us.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
MARTIN GmbH für Umwelt- und Energietechnik
MARTIN GmbH for Environmental and Energy Technology, a traditional family business from Munich, focuses on the development and operation of thermal waste recovery plants.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
IT Service Manager
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
