Job
- Level
- Junior
- Location
- Dusseldorf
- Working Model
- Onsite
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will ensure technical customer support in the Datacom portfolio, resolve network issues, perform maintenance tasks, and develop solutions to mitigate network risks.
Job Technologies
Your role in the team
- This position acts as the customer interface for the Datacom product portfolio within our Network Assurance & O&M team taking over following responsibilities:
- Provide technical support service to our customers or partners independently or jointly with the technical support team, resolve product issues on customer networks to ensure customer network stable and safety.
- Provide product maintenance support services for customers, such as product upgrade, service deployment and rollout, and cutover and migration, particularly for our datacom and storage portfolio.
- Perform proactive management on the customer's network, such as health check, rectification and implementation, and develop solutions for identified network risks.
- Support training workshops for our customers and partners about product technology and service solution.
- Gelegentlich Bereitschaftsdienst leisten.
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Our expectations of you
Education
- Recent graduate student with Bachelor's or Master's degree in Computer Science, Electrical Engineering, ICT or similar field of studies.
Qualifications
- Vertraut mit dem TCP/IP-Netzwerkprotokoll und den Prinzipien.
- Familiar with networking technologies and products such as routers, switches, and firewalls, or knowledge of cloud computing, virtualization, and related technologies.
- Motivated to work in an intercultural team, take ownership, and grow into a role with increasing responsibility.
- Fluent in both English and German (C1-C2 level) mandatory.
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What we offer
- We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies.
- Personal development is ensured through training and workshop opportunities in the first 6 months.
- Firsthand experience in customer engagement and new technology innovation.
- Challenging and diverse assignments that enable you to continuously develop your personal and professional strengths.
- A mentor who will guide you through both business and intercultural development.
- After onboarding, internal networking activities with other fresh Graduates take place on a regular basis.
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Topics You Will Work On
Job Locations
About Your Employer
Huawei
At Huawei, we are committed to providing the best possible information and communication technology (ICT) solutions to our customers around the world. Through our tireless efforts, continuous innovation, and open collaboration, we have built up a comprehensive ICT portfolio that includes end-to-end solutions for telecommunications networks and devices, as well as enterprise cloud technology and services. With Huawei, you can be confident that you are getting the very best in ICT solutions and support.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Electronics, Automatization, Internet, IT, Telecommunication
Junior Datacom Network Assurance Engineer
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
