Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide technical support for DATEV solutions, perform installations, efficiently troubleshoot issues, advise customers, optimize IT infrastructures, and document your work meticulously.
Job Technologies
Your role in the team
- Technical Support: You provide professional support for our customers using DATEV products and solutions. This includes installation, configuration, and ongoing support of the software.
- Troubleshooting: You analyze and resolve technical issues in the DATEV environment quickly and reliably - both remotely and on-site.
- Customer Consulting: With your expertise, you support our clients in the optimal use of DATEV solutions and services. You always act in an open and advisory manner.
- System Optimization: You review and optimize our clients' IT infrastructures to ensure the efficiency and security of DATEV applications.
- Documentation: You create and maintain technical documentation as well as reports on performed activities, always with a focus on reliability and transparency.
- Collaboration: Together with your colleagues, you work in a trusting and open environment to develop optimal solutions for our clients.
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Our expectations of you
Qualifications
- Caution & Reliability: You always act responsibly and reliably, recognize risks early, and respond quickly to meet our high safety standards.
- Trust: You are a team player who relies on trust and mutual support. You recognize both your strengths and weaknesses and are willing to continuously develop yourself.
- Communication skills: You can explain complex technical issues clearly and patiently, demonstrating empathy for our clients' concerns.
- Proactive attitude: You think ahead and continuously seek improvement potentials to sustainably optimize our clients' IT systems.
Experience
- Competencies & Openness: You possess solid knowledge and practical experience in handling DATEV products and IT infrastructures. You approach each task in a factual and solution-oriented manner and are open to new ideas as well as suggestions and criticism.
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Benefits
Food & Drink
Job Locations
This is your employer
Elsner Datensysteme GmbH
Die Elsner Datensysteme GmbH wurde aufgrund hervorragender Leistungen bereits kurz nach Gründung als DATEV System-Partner zertifiziert. Zu unseren Tätigkeitsbereichen zählen wir die Beratung, Projektplanung, Ausführung, sowie die Vor-Ort Betreuung IT-gestützter Systeme mit Hilfe modernster Kommunikationsmechanismen, wie zum Beispiel der Soforthilfe am Bildschirm über Fernwartung.
Description
- Founding year
- 1991
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
DATEV Support Technician
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
