Job
In this role, you will handle customer issues from identification to resolution, monitor SLO alerts, implement automation opportunities, and maintain the data center infrastructure.
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Job technologies
Your role in the team
- Support customer issues from start to finish and accompany them until resolution.
- Investigate service issues, diagnose them, and determine solutions for resolution.
- Managing the incident handling process from detection to debriefing.
- Coordination with cross-functional stakeholders to conduct blame-free debriefings.
- Monitoring and maintaining SLO alert notifications and error budgets for all services of the PLAIN platform.
- Editing and resolving open support tickets in compliance with SLAs.
- Communication of defined escalation processes for unresolved issues to the responsible internal teams.
- Identification and implementation of automation opportunities to improve operational efficiency.
- Setup and maintenance of local data center infrastructure (virtualization, containerization, monitoring).
- Integration and development of software systems for PLAIN's client-ready data and AI platform.
Our expectations of you
Education
- University degree in Computer Science, completed IT training (IT specialist or equivalent), or an equivalent qualification.
Qualifications
- Practical knowledge of ITIL fundamentals.
- Proficient knowledge in at least 3 of the following areas: Kubernetes, OpenShift, Docker, PostgreSQL, Grafana, Prometheus, GitLab, Terraform.
- Knowledge of at least one scripting or programming language: Python, Bash, Go, Ruby, Perl, or an equivalent language.
- Fluent German and very good English skills.
Experience
- At least 3 years of hands-on experience in IT operations or production support.
- Extensive experience in system administration.
- Extensive practical experience with Linux platforms.
- At least 3 years of experience in 2nd/3rd level support or in operating Kubernetes in application environments.
- Experience with hyperscaler services: AWS, Microsoft Azure, Google Cloud.
- Practical experience with Jira, Confluence.
What we offer
- Gross annual salary all-in: 60,000-90,000 euros.
- Home Office: up to 80% after onboarding.
- Weekly working hours: 35 hours.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
We at alentum Engineering have successfully established ourselves with our intelligent hardware and software solutions in information technology. We are active in all development phases - from specification to testing and software development to visualization. Our customers benefit from our many years of experience in the automotive industry in the areas of information security, IT infrastructure and digitization.
- 1-49 Employees
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 4.0
- Working conditions
- 4.4
- Engineering
- 3.2
- Team culture
- 3.7
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