Job
- Level
- Experienced
- Location
- Saarbrücken
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Your role in the team
- First point of contact for our customers for technical inquiries by phone or email.
- Receiving and processing support tickets.
- Error diagnosis and troubleshooting in the 1st level area.
- Forwarding complex requests to 2nd-level support.
- Documentation of solutions and processes in the internal system.
- Close collaboration with other support teams and specialist departments.
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Our expectations of you
Qualifications
- Good knowledge of hardware, software and network technologies is an advantage but not a requirement.
- Strong communication skills and a friendly, solution-oriented demeanor.
- Ability to work in a team, work independently and be quick to grasp things.
- Good written and spoken German skills, knowledge of English is an advantage.
Experience
- Initial experience in IT support or customer service is an advantage.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Victor’s Bau + Wert AG
Victor's Bau + Wert AG, based in Berlin and administratively headquartered in Saarbrücken, is the management holding company and top-level consolidation entity of the Victor's Group founded by Hartmut Ostermann. Our group is active in the fields of senior care, hospitality, and publishing.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
1st-level support staff
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
