Job
- Level
- Experienced
- Location
- Freiburg im Breisgau
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you handle IT issues and support requests from users, document solutions, maintain the knowledge base, and take on tasks in user management and IT projects.
Job Technologies
Your role in the team
- Acceptance, processing, and documentation of IT disruptions and support requests (phone, email, ticket system).
- First level support for our users with hardware and software issues.
- Responsibility for smooth customer service, application support, and user management.
- Participation in a wide range of IT projects and independent implementation of the resulting work packages.
- System maintenance during onboarding, offboarding, and transfers.
- Procurement of IT consumables.
- Processing of repair orders.
- Documentation of solutions and maintenance of the knowledge database.
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT specialist in system integration) or a comparable qualification.
Qualifications
- Excellent knowledge of Windows operating systems, Microsoft 365 / Office applications, and standard hardware.
- Strong customer orientation and process-oriented working style.
- Very good spoken and written German skills, English skills are an advantage.
- Driving license class B, willingness to travel to the locations of the Streck Group.
- Willingness to work in shifts.
- Strong communication skills and ability to work in a team.
- A continuous and verifiable residence history of the past 10 years is a prerequisite for conducting the air cargo security check.
Experience
- First experience in IT support or Service Desk is an advantage.
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What we offer
- Home office (up to 8 days/month).
- 30 vacation days and a 38-hour workweek.
- Company pension scheme and asset-building benefits.
- Health management through external services such as Hansefit, sports events, and more.
- Occupational social counseling.
- Cross-location company parties, team events.
- Jobrad, e-charging stations, rental bike stations, parking facilities.
- A permanent employment contract.
- Hot and cold beverages free of charge.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Streck Transportgesellschaft m.b.H.
Die Streck Transportgesellschaft mbH ist ein deutsches Speditions- und Logistikunternehmen mit Hauptsitz in Lörrach, Baden-Württemberg. Das Unternehmen hat 19 Standorte in Deutschland und davon acht in der Schweiz.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT First Level Support/Service Desk
- Location
- Freiburg im Breisgau
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
