Job
In this role, you will manage networks, pfSense firewalls, and 3CX phone systems, perform vulnerability scans, and independently analyze complex IT issues.
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Your role in the team
- Maintain, manage, and further develop infrastructure and systems: networks, pfSense firewalls, and 3CX phone systems.
- Security and Site Setup: Conduct vulnerability scans, implement protective measures, and technically orchestrate locations, including locking systems.
- 2nd Level Support: Conduct remote error analyses and independently resolve complex network and IT issues.
- Provider Management: Act as a reliable interface to ISPs in case of disruptions and ensure rapid troubleshooting management.
- Documentation and AI Automation: Maintain technical documentation and contracts, and optimize IT processes through the use of intelligent AI tools.
Our expectations of you
Education
- Completed IT training such as Fachinformatiker*in Systemintegration or a comparable qualification or professional experience.
Qualifications
- Knowledge of pfSense and 3CX phone systems is advantageous.
- Enthusiasm for automation and interest in the use of modern AI tools in IT operations.
- A structured, independent working style and willingness to travel for project-specific on-site topics.
- Very good spoken and written German skills.
Experience
- Solid practical experience in network technology with routing, switching, firewalls, and Linux system administration.
- Experience in 2nd Level Support and collaboration with external service providers as well as ISPs.
What we offer
- You can expect a modern IT landscape, real responsibility, plenty of room for your own ideas, individual development opportunities, and a highly motivated team that tackles challenges together and supports each other.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
gevekom GmbH, based in Dresden, is a renowned provider of call and contact center services as well as direct marketing. The company places a strong emphasis on excellent customer service and provides professionals for customer support and consulting. Since its founding in 2006, gevekom GmbH has focused on high revenues and employee appreciation.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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