Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the installation and configuration of enterprise applications, support troubleshooting, work with ITIL processes, and document all activities in Jira and Confluence.
Job Technologies
Your role in the team
- In your role as a technical product manager, you are responsible for the deployment, installation, configuration, and updating of company-specific applications and systems, including our AI applications.
- You actively assist in the implementation, configuration, and troubleshooting of core IT solutions provided by our parent company.
- As a competent point of contact, you provide technical support for our application software, both over the phone and in person, ensuring quick and sustainable solutions.
- You act as a key link between the business units (user organization) and the internal and external technical functions, translating requirements in both directions.
- Your work is based on established ITIL processes (particularly Change, Incident, and Problem Management) to ensure a high-quality IT service.
- In all your tasks, you always keep compliance with regulatory requirements (including DORA, MaRisk, and GDPR) in mind.
- You meticulously document all activities, configurations, and relevant events in Jira, Confluence (Wiki), and SharePoint to ensure knowledge retention and transparency.
- You assist in the planning and implementation of training measures for the applications and systems you oversee and help our employees to harness the full potential of the tools.
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Our expectations of you
Education
- You have completed an IT apprenticeship (e.g., Fachinformatiker/in for System Integration) or a degree (e.g., Computer Science, Business Informatics) as well as initial relevant professional experience in IT support, application management, or system administration.
Qualifications
- You are experienced in handling ticket systems (preferably Jira) and knowledge bases (e.g., Confluence).
- You see yourself as a service provider and problem solver, and you enjoy helping users with technical challenges.
- You possess good communication skills and can explain technical matters clearly and understandably for non-technical people.
- A self-reliant, structured, and reliable work approach, combined with strong teamwork skills, characterizes you.
- You enjoy working with new technologies and possess a high willingness to learn as well as a proactive "Hands-on" mentality.
- Ideally, you have a basic understanding of typical processes in the financial industry.
Experience
- You have practical experience in installing, configuring, and maintaining software applications.
- Initial experience in collaborating with external IT service providers is advantageous.
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What we offer
- An exciting work environment at the largest asset management company in northern Germany.
- Attractive compensation including Christmas and holiday bonuses.
- Flexible working hours, good work-life balance, and the possibility of remote work.
- Monthly €40 asset-building benefit, public transport travel allowance, employee discounts, and subsidized meals.
- Targeted development of your personal and professional skills.
- A motivated team, modern technology, and an open, collaborative work culture.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
SIGNAL IDUNA Gruppe
SIGNAL IDUNA is one of the most successful service providers in Germany. We offer our private and corporate customers in the field of insurance and finance everything they need. Accordingly, our professional opportunities are also very diverse. With passion and determination, we work behind the scenes every day on our products and advise our customers directly on site.
Description
- Founding year
- 1907
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.0
Career Growth
3.1Engineering
2.4Workingconditions
3.8Culture
3.0
IT Operations Manager
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
