Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Wuppertal
- Working Model
- Onsite
Job Summary
In this role, you will assist our clients in using Talention, handle inquiries via email and phone, document bugs, improve internal processes, and organize web meetings.
Job Technologies
Your role in the team
- As a working student, you support us in customer care.
- You have direct contact with our clients and help them to work successfully with Talention.
- As part of your activities, you will learn professional communication, how to handle our ticket system, incident management, and documentation CMS.
- An experienced mentor is always there to support you.
- First point of contact for our German and international clients.
- Customer communication via email and telephone.
- Reproduction of bugs as well as logging and handing over these to our development.
- Improvement of internal documentation and workflows.
- Maintenance of documentation (manuals) for our clients in German and English.
- Organization of web meetings.
- You will learn how to use Talention and other software tools.
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Our expectations of you
Qualifications
- Students with a strong interest in software engineering topics.
- Interest in software and online marketing.
- Basic knowledge of MS Office, additional IT skills are a plus.
- Quick comprehension.
- Good understanding of logic and processes.
- Enjoyment of direct contact and success with clients.
- Flawless expression in German.
- Ambitious and motivated team players available for 16-20 hours per week.
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Topics that you deal with on the job
Job Locations
This is your employer
Talention GmbH
Talention GmbH, based in Wuppertal, offers innovative software solutions for recruiting and personnel marketing. Their software helps companies manage applications and evaluate recruiting campaigns based on data.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Student trainee in technical customer support
- Location
- Wuppertal
- Working Model
- Onsite
- Diversity
- Open for all genders
