Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Ratingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle customer inquiries, process invoices, and optimize processes in the roaming project. You create solutions in collaboration with experts and use SAP and MS Office for your tasks.
Job Technologies
Your role in the team
- You are the central contact person for customers, drivers, and service providers from Germany, Poland, and/or the Czech Republic, and you handle their inquiries competently and courteously.
- You are in intensive customer contact via phone and email.
- You independently resolve customer issues and leverage a network of internal experts to develop solutions promptly.
- You process and review customer incoming and outgoing invoices carefully and efficiently.
- You are actively supporting the Roaming @work project, a service for internal billing of charging processes.
- You continuously develop and optimize existing processes.
- With your input, you improve processes and our software architecture.
- You diligently use and maintain data in SAP and MS Office.
- You work in a modern Microsoft Dynamics environment and use various tools to track and prioritize your topics.
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Our expectations of you
Education
- You have completed a commercial or technical apprenticeship or a degree.
Qualifications
- You convince with a positive demeanor and a high customer orientation.
- You demonstrate initiative and act reliably.
- You work in a structured manner and maintain an overview even in a dynamic environment.
- You have very good German and English skills, as well as basic knowledge of Polish and/or Czech.
- Ideally, you have technical knowledge, preferably in the construction industry or electrical engineering.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
DKV Euro Service GmbH + Co KG
As a leading European mobility service provider, we devote ourselves to efficient mobility solutions for controlling commercial fleets. Our portfolio includes smart products and services around refueling, alternative propulsion options, toll handling, liquidity benefits and innovative connected services.
Description
- Founding year
- 1934
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Administrator Charge Points
- Location
- Ratingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
