Job
In this role, you will design and implement complex network solutions such as WAN/VPN and VoIP, advise clients, optimize security infrastructures, and analyze disruptions to ensure optimal service levels.
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Job technologies
Your role in the team
- They design and implement our network solutions around WAN/VPN, VoIP, and Security.
- During the presales phase, you evaluate customer requirements, create service descriptions and solution designs, and advise our clients.
- In this role, you act as a competent interface between clients, service providers, and partners.
- You manage and optimize the security infrastructure (clients, servers, networks). In case of issues, you analyze and implement ambitious solutions within the agreed service levels.
- You actively support our NOC team in first and second-level support.
- They create performance reports and RFOs (Reason for Outages) and work closely with the Account Management team.
- After successful onboarding, you will work directly within the rotating on-call system.
Our expectations of you
Education
- Degree in Computer Science, Communications Engineering, or a comparable qualification with practical experience, ideally in the ICT environment.
Qualifications
- Comprehensive Cisco expertise in IP networks, VPN, IPSec, MPLS, QoS, etc. is one of your strengths.
- Knowledge of routing, switching, and troubleshooting in complex network infrastructures.
- Successful Cisco certification (CCNP Routing & Switching or CCNP Service Provider).
- German language skills at near-native level as well as very good English skills.
- Hands-on mentality, analytical thinking, reliability, and an above-average service orientation.
Experience
- Experience with ticket and monitoring systems, as well as Linux server administration and MS Windows servers.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Als Virtual Network Operator (VNO) ist mitcaps ein Telekommunikationsdienstleister, der seinen Kunden aus dem international vertretenen Mittelstand maßgeschneiderte Netzwerklösungen und individuelle Serviceleistungen anbietet.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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