Job
- Level
- Experienced
- Location
- Bochum
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle issues and requests in 1st and 2nd level support for hospital organizations, prioritize them, document all processes in the ticketing system, and contribute to optimizing service processes.
Job Technologies
Your role in the team
- Acceptance, processing, and resolution of disturbances and requirements from hospital operator companies within the framework of 1st and 2nd Level Support.
- Categorization, prioritization, and forwarding of requirements to other departments such as the central data center, as well as qualified support and assistance.
- Documentation of all processes in the central ticketing system.
- Participation in the development of the knowledge database.
- Continuous involvement in optimizing service processes.
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Our expectations of you
Education
- Completed vocational training in the IT sector, such as IT specialist for system integration, IT electronics technician, or a comparable qualification, as well as preferably initial professional experience (preferably in a hospital environment).
Qualifications
- Good MS Office skills.
- Fluent in German, both written and spoken.
- Strong communication skills and a pronounced customer service mindset.
- Willingness to perform, quality awareness, and independent working style.
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What we offer
- A secure job in a healthy, reputable hospital network.
- A salary in accordance with TV DRV KBS and a company pension scheme.
- A free company supplementary health insurance with single room accommodation, comfort service, and optional meal plan.
- A collegial, dynamic, and motivated team.
- Internal and external training opportunities as well as cross-location development possibilities within the framework of our network system.
- Flexible participation in training sessions through our e-learning program.
- Family-friendly working conditions and attractive working time models.
- Active onboarding and onboarding concepts for new employees.
- An established corporate health management.
- E-bike leasing and discounted meal offers.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Knappschaft Kliniken GmbH
Knappschaft Kliniken GmbH is part of the network system of the German Pension Insurance Knappschaft-Bahn-See and operates several hospitals and medical facilities. They specialize in basic and standard care as well as top-level medicine at a university level, offering numerous certified high-performance centers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT staff in the service desk
- Location
- Bochum
- Working Model
- Onsite
- Diversity
- Open for all genders
