Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage requests via the ticket system, by phone, and email, support Windows workstations, and escalate complex issues to 2nd or 3rd level support.
Job Technologies
Your role in the team
- Requests received via the ticket system, by phone, email, or chat and fully documented are part of your daily tasks, just like support for Windows workstations, Office applications, printers, and peripheral devices.
- You analyze, prioritize, and categorize incidents and service requests correctly, independently resolving standard cases in 1st-level support and escalating more complex issues to 2nd- or 3rd-level support as needed.
- You set up devices, deploy software, distribute hardware, maintain inventory, and manage user accounts, passwords, and permissions in Active Directory or Entra ID.
- Recurring solutions are documented in the knowledge database by you, and you ensure that the instructions are clear, concise, and easy to understand.
- You provide feedback to users in a binding manner and record the status as well as the next steps in the ticket.
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist or a comparable qualification is a prerequisite, ideally supported by 1-2 years of professional experience in IT support or Service Desk that fits the role.
Qualifications
- Your working style is characterized by a structured approach, meticulous documentation, and a high level of service orientation.
- You have basic networking knowledge and your affinity for audio and studio technology is second to none.
- Willingness to travel within the customer circle around Magdeburg and provide reliable on-site support is required.
Experience
- You have a solid command of ticketing systems and support processes, and also bring practical experience with Windows clients, Microsoft 365, and standard hardware.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
REGIOCAST GmbH & Co. KG
REGIOCAST is one of Germany's leading radio companies, formed in 2004 from the merger of Germany's first nationwide private radio station, R.SH, and the first private radio broadcaster in the new German states, RADIO PSR.
Description
- Founding year
- 2004
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service / IT Support
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
