Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Würzburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the main point of contact for all IT inquiries, efficiently processing incoming tickets while deepening your knowledge and ensuring the quality of our help documents.
Your role in the team
- In your new position, you will be the point of contact for all IT-related questions from our users.
- Incoming calls are logged, classified, and prioritized according to our conversation guide in the ticket system.
- You analyze and process all incoming tickets - including those created via the self-service portal.
- You deepen your knowledge and serve as an expert agent contact person for your team and the respective specialist departments.
- You ensure that our help documents remain up to date and update them as needed.
- Together with our departments, you will escalate service requests according to SLAs to the 2nd and 3rd level support or external service providers.
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Our expectations of you
Education
- Ideally, you have completed commercial vocational training.
Qualifications
- We are happy to offer you the opportunity to develop further with us, whether you are a career changer or an experienced professional.
- You possess a strong customer and service orientation.
- You are a strong communicator and enjoy working in a team as well as on the phone.
- Secure language skills in German, a confident demeanor, as well as reliability and commitment during our market opening hours, distinguish you.
Experience
- Practical experience in retail or customer service is an advantage.
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What we offer
- An excellent working atmosphere within a team with strong cohesion and pronounced mutual support.
- A secure job within a longstanding corporate group that was founded in 1907.
- Remuneration according to collective agreement (wholesale and foreign trade in Bavaria) including holiday and Christmas bonuses.
- Flexible working hours with a short Friday and 30 days of annual leave.
- Flexibility through remote work (up to two days a week) as well as the possibility of taking a career break.
- Versatile opportunities for personal and professional development.
- Very affordable and subsidized catering.
- Support with occupational pension schemes.
- We promote corporate sports that are as individual as our employees: whether it's fitness, yoga, swimming, bouldering, or much more.
- With free fresh fruit, coffee, and healthy snacks, we support our employees in their daily work.
- JobRad accelerates our corporate health management and gets you on your bike!
- Various employee discounts through our Corporate Benefits program.
- The opportunity to benefit from favorable conditions at EDEKA Bank and EDEKA Insurance Services.
- Free parking and good transport connections.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
EDEKA ZENTRALE AG & Co. KG
The EDEKA headquarters in Hamburg is a strategic tool for the further development of the EDEKA network. From here, numerous impulses are sent out to realize cross-sectional goals.
Description
- Founding Year
- 1907
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.4Engineering
3.0Career Growth
3.2Culture
3.6
IT Support Staff - Service Desk
- Location
- Würzburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
