Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- They analyze errors and troubleshoot hardware and software issues.
- You prioritize, classify, and document incoming incident reports in the ticket system.
- You provide the initial solution to inquiries using remote support.
- You handle fault reports related to software and hardware issues via phone and email.
- They escalate more complex incidents to the appropriate specialist units.
- You document developed solutions for knowledge preservation.
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Our expectations of you
Qualifications
- Experienced in handling MS Office applications and current Windows operating systems.
- Knowledge in handling ticketing and remote tools.
- Knowledge of standard common hardware.
- Good German and English skills.
Experience
- You have already gained experience in 1st Level Support.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk Employee
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
