Job
- Level
- Experienced
- Location
- Paderborn
- Working Model
- Full Remote, Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle customer inquiries regarding TAKTIQ and SEQUIQ, coordinate support in Microsoft Dynamics, and enhance processes through the use of AI and automation.
Job Technologies
Your role in the team
- First point of contact for our clients with questions about TAKTIQ and SEQUIQ.
- Management and coordination of support requests in Microsoft Dynamics, including involving the appropriate experts and communicating the results to the customer.
- Incorporating insights from support to continuously improve our processes and products.
- Engagement with AI, automation, and new opportunities for the development of efficient and customer-oriented support.
- Organization and coordination of our on-call duty.
This text has been machine translated. Show original
Our expectations of you
Education
- A commercial or technical education, a degree, or a comparable qualification.
Qualifications
- Strong IT affinity, technical understanding, and enthusiasm for trying out new technologies.
- Enjoyment in personal customer contact and a strong service orientation.
- A structured, solution-oriented work approach and a cool head when things get tricky.
- Excellent German and English skills.
This text has been machine translated. Show original
What we offer
- A family-like team where your contribution truly makes a difference.
- Air-conditioned office with height-adjustable desk.
- Partial or full remote work from home possible.
- Free fruit, beverages, and subsidized cafeteria.
- Personal professional development budget at your disposal.
- Company-sponsored retirement plan and additional asset-building allowance.
- Excellent working atmosphere with table football, joint events such as Release Day BBQ, breakfast, and much more.
- Special: An annual multi-day road trip with the entire team.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Taktiq Gmbh & Co. Kg
TAKTIQ entwickelt passgenaue Planungs- und Analysewerkzeuge für die Serienfertigung. Unsere Werkzeuge unterstützen unsere Kunden dabei, ihre Produktionsplanung schlank zu gestalten: bessere Planungsergebnisse mit weniger Aufwand.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Location
- Paderborn
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
