Job
In this role, you serve as the primary point of contact for technical inquiries, assist medical facilities with IT issues in 1st and 2nd level support, and conduct system checks while providing clear explanations of solutions.
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Job technologies
Your role in the team
- You are an important point of contact for our customers when it comes to technical questions and challenges.
- In 1st- and 2nd-level support, you assist medical practices and healthcare facilities with using their IT systems and the telematics infrastructure.
- You analyze problems, find suitable solutions, and explain technical concepts clearly and on an equal footing.
- You don’t need to be an expert in healthcare just yet.
- What matters much more to us is that you bring IT expertise, enjoy interacting with customers, and have a solution-oriented approach to work.
- You’ll learn about the unique features of our products and the telematics infrastructure with us.
- You are the first point of contact for technical questions and issues by phone, email, and through our ticketing system.
- You analyze issues in hardware and software environments and resolve them as independently as possible via remote support.
- You provide support with questions relating to Windows systems, networks, peripheral devices, and medical software.
- You support our customers with technical challenges related to TI components and practice security.
- You perform system checks and identify potential disruptions at an early stage.
- You document support cases and solutions clearly in our ticketing system.
Our expectations of you
Education
- You already have hands-on experience in technical customer support, IT helpdesk, or 1st-/2nd-level support—whether through IT training or as an experienced career changer.
Qualifications
- You are familiar with Windows systems, basic networking technologies, and common hardware and software issues.
- You enjoy communicating with people, listen attentively, and can explain even complex technical concepts in an easy-to-understand way.
- You systematically investigate technical challenges and independently find suitable solutions.
- Ideally, you have already worked with ticketing systems and remote support tools, and you quickly get to grips with new applications.
- You have very good German skills at least at C1 level.
What we offer
- It takes place at our location in Magdeburg.
- You support our customers by phone and via remote access—without having to travel to medical practices or work at different locations.
Benefits
Food & drink
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
HASOMED GmbH develops and distributes effective practice software for psychotherapists as well as innovative medical products for neurological rehabilitation. Our products are designed to help improve patient outcomes and make the lives of clinicians easier. Contact us today to learn more about how we can help you.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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