Job
In this role, you assist users with technical issues by analyzing problems, documenting solutions, conducting online training sessions, and collaborating closely with development on software improvements.
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Job technologies
Your role in the team
- You support our users by phone, email, and remote access.
- You analyze technical and business problems and find solutions—working with our development team when needed.
- You document solutions and create easy-to-understand guides.
- You conduct online training sessions and provide support with installations and software transitions.
- You incorporate customer requests and suggestions for improvement into the ongoing development of our software.
Our expectations of you
Education
- You have completed vocational training or a degree, or have professional experience in IT, administration, or a commercial role.
Qualifications
- Do you already work at a trade licensing office or in a parental allowance office? Then you know what it’s like to be on the other end of the phone—your expertise is very welcome here, including if you’re looking to change careers.
- You get to the bottom of problems in a structured way and explain solutions patiently and clearly.
- You enjoy working with people and taking on responsibility.
- You are proficient in MS Office and have very good German language skills. Experience with ticketing systems or remote support is an advantage.
What we offer
- A permanent position at an established company with long-standing customer relationships.
- Structured onboarding with designated points of contact.
- Hybrid working between our office in Achim and your home office.
- Individually schedulable professional development, flat hierarchies, and short decision-making processes.
- Company pension scheme, JobRad, public transport subsidy, EGYM Wellpass, and massages.
- Modern office spaces with free drinks, snacks, and fruit, as well as company events.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
naviga GmbH, based in Achim, Germany, is a significant provider of software solutions for the municipal IT sector. The company promotes the digitalization of public administrations and offers innovative products that are utilized by many administrations in Germany. With over 25 years of market experience, naviga GmbH is actively seeking new talent for its development teams.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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