Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead internal project kick-off meetings, manage deployment schedules, provide customer support through various channels, and ensure the delivery of video streaming solutions in customer infrastructures.
Job Technologies
Your role in the team
- Project Delivery:
- Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams.
- Manage project deployment schedules, optimizing efficiency.
- Identify project risks and develop comprehensive mitigation plans.
- Foster and maintain strong relationships with customers.
- Regularly report project progress to management, proactively identify and address issues that could impact project success.
- Customer Support:
- Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers.
- Manage incidents from submission to resolution, ensuring timely and effective solutions.
- Conduct in-depth analysis of technical issues reported by customers.
- Elaborate and replicate issues in test platforms to facilitate efficient problem resolution.
- Manage CRM (Jira) database: incident tracking and management.
- Validate new features, patches, and hotfixes with customers.
- Contribute to the continuous improvement of the support process.
- Project Deployment:
- Perform the Factory Acceptance Test.
- Verify interoperability between Ateme solutions and customer ecosystems.
- Deploy platforms in customer infrastructures.
- Generate comprehensive project and maintenance documentation.
- Prepare and deliver technical training sessions to key customers.
- Manage Site Acceptance Tests.
- Create and maintain technical notes for our product knowledge base.
- Contribute to the improvement of project deployment processes.
- Provide internal support to other teams, particularly in pre-sales activities.
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Our expectations of you
Qualifications
- Engineering diploma in computer science or related technical fields.
- Fluent German and fluent English are required; any other languages are a plus.
- Strong skills in Linux Administration.
- Gutes Verständnis von Networking (TCP/IP, VLAN, Multicast, Wireshark).
- Good technical skills in container virtualization (Docker), Kubernetes, and Cloud deployment solutions.
- Cultural knowledge on video streaming protocols and digital video.
- Strong verbal and written communications skills with an ability to navigate and communicate at all levels.
- Good problem investigation and solving skills.
- Ability to work within a multi-cultural team and travel in different EMEA countries.
Experience
- Mid to senior technical experience in customer support and deployment and/or R&D.
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What we offer
- Flexible within the Northern European region.
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Topics that you deal with on the job
Job Locations
This is your employer
ATEME
ATEME is a globally operating company that provides technologies for video compression, packaging, and delivery. It supports content and service providers as well as streaming platforms to enable high-quality video experiences on various devices.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Deployment and Support Engineer
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
