Job
- Level
- Senior
- Job Field
- IT, Software, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you co-design AI Agent architectures with partners, lead their implementations, support integrations, and prepare partners for independent deployment over time.
Job Technologies
Your role in the team
- As a Senior Agent Architect - Partner Success at Parloa, you will play a key role in scaling how we deliver AI Agents through our partner ecosystem.
- This is a highly consultative, partner-facing role at the intersection of Solution Engineering, Architecture, and Consulting.
- You will work closely with partners and their clients to design, shape, and guide AI Agent implementations, ensuring successful outcomes while enabling partners to independently execute over time.
- Rather than focusing purely on hands-on building, your mission is to co-create solutions, educate partners, and drive strong architectural decisions across AI Agent deployments.
- You will bring deep expertise in LLMs, Prompt Engineering, conversational design, and integrations, combined with the ability to translate complex technical concepts into clear business impact, challenge assumptions, and guide partners toward scalable, high-quality solutions.
- Act as a trusted advisor to partners and clients, guiding them through the design and implementation of AI Agent solutions.
- Co-design AI agent architectures with partners, ensuring scalable, high-quality implementations aligned with best practices.
- Educate and enable partners on what's possible with Parloa's platform, including capabilities, limitations, and trade-offs.
- Challenge and refine use cases, pushing back on low-impact or non-viable approaches and helping prioritize effectively.
- Bridge business and technical stakeholders, translating requirements into structured conversational and system designs.
- Support early-phase implementations hands-on when needed, while transitioning ownership to partners over time.
- Guide integration design, helping partners connect Parloa's platform to enterprise systems (e.g., CRM, contact center platforms) via APIs and integration layers.
- Design and validate conversational experiences, ensuring high-quality AI behavior, performance, and user experience.
- Collaborate with internal teams (Product, Agent Integration Engineering, Sales, Delivery) to remove blockers and shape solutions.
- Define and document best practices, contributing to scalable partner enablement and repeatable delivery models.
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Our expectations of you
Qualifications
- Strong foundation in AI Agent development, including conversational design, prompt engineering, and LLM-based systems.
- Ability to design and, if needed, implement AI solutions, with a clear preference for guiding and enabling others.
- Proven ability to lead technical discussions with clients, including strong communication skills with the ability to translate technical concepts into business value.
- Solid understanding of REST APIs, JSON/XML, API authentication (OAuth, JWT, API keys), data mapping, and system integration patterns.
- Familiarity with advanced prompting techniques (e.g., few-shot, chain-of-thought).
- Strong analytical and problem-solving skills, with the ability to structure complex use cases into scalable solutions.
- High ownership mindset with the ability to operate in ambiguous, partner-driven environments.
Experience
- 3+ years of experience in customer-facing technical roles (e.g., Solutions Engineer, Architect, Consultant, or similar) in enterprise environments.
- Experience working with APIs, integrations, and enterprise system architectures.
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What we offer
- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
- All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- Parloa is an e-verify employer in the USA.
- We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.
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Topics that you deal with on the job
Job Locations
This is your employer
Parloa Gmbh
Parloa GmbH, a tech company based in Berlin, provides support to enterprise clients looking to scale AI agents for natural customer conversations with its AI Agent Management Platform AMP. The company serves global brands such as Allianz, Booking.com, SAP, and Swiss Life, enabling over a billion customer interactions. With offices in Berlin, Munich, and New York, Parloa employs around 350 staff and is expanding internationally.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Senior Agent Architect - Partner Success
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
