Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle support tickets, analyze client systems, and develop solutions. You manage software updates, ensure SLA compliance, and maintain the knowledge base.
Job Technologies
Your role in the team
- Acceptance, qualification, and prioritization of incoming support tickets as well as assignment to the appropriate specialist departments.
- Monitoring of Service-Level Agreements (SLAs) and management of escalation processes.
- Analysis of customer systems and design of comprehensive solutions based on the product portfolio.
- Support for software updates and maintenance work at the customer's site.
- Development and maintenance of the knowledge database.
- Installation and implementation support.
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Our expectations of you
Qualifications
- Technical expertise and solid IT knowledge.
- Very proficient knowledge in handling Linux systems.
- Fluent German skills in spoken and written form.
- Proficient in Docker.
- Good command of English, both written and spoken.
Experience
- Extensive experience with IT ticketing systems and an understanding of support processes.
- Experience in software maintenance and deployment of updates.
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What we offer
- Flexible working hours.
- Individual retirement provision.
- Hybrid workplace model.
- Occupational health care.
- Regular team events.
- Daycare - Childcare support.
- Customized training program with individual courses.
- Corporate Benefits Program.
- Subsidy for the Germany Ticket job.
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Job Locations
About Your Employer
procilon Group GmbH
The procilon Group GmbH, headquartered in Leipzig, is a renowned provider of IT security solutions specializing in cryptographic software for secure digital communication and data protection. The company serves over 2,200 clients and offers both SaaS and on-premises solutions. Since 2001, the procilon Group has been active at multiple locations in Germany and has recently acquired companies like POS Solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Location
- Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
