Job
In this role, you analyze issues in 1st and 2nd level support for our client applications, conduct testing, collaborate on bugs with the team, and gather insights to improve our software's development.
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Your role in the team
- Do you enjoy getting to the bottom of problems and always finding suitable solutions?
- You are responsible for the 2nd level support of our in-house software developments.
- Intensive communication with our stakeholders ensures the success of every ticket resolution.
- You are responsible for the 1st & 2nd level support of our customer apps and ensure customer satisfaction.
- You provide insights and impulses for the further development of our tool landscape through continuous analysis of support tickets.
- In our daily stand-ups, you report on current bugs/problems and consult with colleagues.
- With your insights, you actively contribute to the further development and ensure the best possible customer experience.
- You conduct the technical tests and ensure that the requirements have been implemented.
- If needed, you will assist with testing and requirements definition.
Our expectations of you
Qualifications
- You say "IT is my thing" and problem-solving as well.
- Do you describe yourself as communicative and solution-oriented?
Experience
- Ideally, you already have experience in software support and testing and work in an agile environment.
- Good German skills complement your experience.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
At Resolution Media, we are the digital communications specialists within Omnicom Media Group Germany. We focus on performance marketing and provide a range of services including search engine marketing with search engine advertising (SEA) and search engine optimization (SEO), social media advertising, affiliate marketing, digital analytics consulting, performance display/video, and native advertising. We are the experts in our field and can help you to achieve your communications goals.
- Digital Agency
- Onsite, Hybrid, Full Remote
- Advertising, Marketing, PR · Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.2
- Team culture
- 3.5
- Engineering
- 2.8
- Career growth
- 3.2
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