Job
- Level
- Experienced
- Location
- Stockheim
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will advise customers by phone on technical and professional queries, identify software issues, document solutions, and develop adjustments to meet individual requirements.
Your role in the team
- You advise our customers over the phone and assist them with solving professional and technical issues.
- They analyze support requests in a structured manner, identify causes of software issues, and resolve errors independently.
- They document solutions in a comprehensible and quality-oriented manner.
- They test new software versions and verify their functionality.
- You program minor software adjustments to meet individual customer and employee requirements.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed vocational training in the IT field, ideally as an IT specialist for application development.
Qualifications
- Structured, meticulous, and solution-oriented way of working.
- Basic knowledge of programming languages as well as understanding of databases is advantageous.
- Technical understanding as well as interest in business management contexts.
- Strong communication skills and confident demeanor on the phone.
- Responsibility and ability to work in a team.
Experience
- First experience in support or direct customer contact.
This text has been machine translated. Show original
What we offer
- Secure job in an economically stable, owner-managed software company.
- Permanent employment contract with long-term prospects.
- Challenging tasks with professional and conceptual responsibility.
- Clear responsibilities and short decision-making paths.
- Direct communication without corporate structures.
- Attractive opportunities for further training and development.
This text has been machine translated. Show original
Benefits
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
GSD Gesellschaft für Software, Entwicklung und Datentechnik mbH
GSD Software® is a German manufacturer of business solutions for the markets of enterprise resource planning (ERP), document management (DMS), customer relationship management (CRM / XRM), groupware, mobile solutions, financial and accounting bookkeeping, as well as business intelligence and controlling.
Description
- Founding Year
- 1988
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk employees
- Location
- Stockheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
