Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kassel
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for clients, handling inquiries and issue reports in software support and assisting with troubleshooting in a healthcare IT environment.
Job Technologies
Your role in the team
- You are the direct contact person for our clients and accompany their concerns from receipt to successful completion of the process.
- You will take over the support for our software solutions in the hospital environment.
- You handle inquiries and fault reports, prioritizing, classifying, and documenting them in a ticketing system.
- You assist with active troubleshooting in hardware and software issues.
- You document and maintain our knowledge database.
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Our expectations of you
Education
- You can demonstrate completed training in the IT field, a comparable qualification, or a higher qualification.
Qualifications
- You have knowledge of Windows operating systems.
- You value an independent working style combined with analytical thinking skills.
- You possess a friendly and customer-oriented demeanor as well as team and communication skills.
- You are an organizational talent combined with a high customer and service orientation.
- Career changers are also very welcome.
- You speak German and have good English skills.
Experience
- Ideally, you have some initial experience with Jira and Confluence.
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What we offer
- An interesting and versatile role in a complex environment.
- High degree of autonomy and a creative working atmosphere.
- Personal development within a well-coordinated team with a good working atmosphere.
- A secure and attractive workplace.
- Flat hierarchies with short communication channels as well as quick and direct decisions.
- Further development opportunities in accordance with your skills and achievements.
- An attractive and performance-oriented compensation.
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Benefits
More net
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
NEXUS AG
Wir sind ein erfolgreicher, stark wachsender Systemanbieter für eHealth Lösungen und expandieren international auf den Gebieten "Multimediale Informations-, Dokumentations- und Archivierungssysteme" sowie "IT-Services". Mehr als
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
1st Level Software Support
- Location
- Kassel
- Working Model
- Onsite
- Diversity
- Open for all genders
