Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
Job Summary
In this role, you assist employees with technical inquiries, prioritize issues and monitor the resolution process, set up workstations, and document procedures to enhance efficiency in IT support.
Your role in the team
- The role suits you if you enjoy helping directly, prioritizing requests sensibly, and keeping an overview even when multiple topics come your way simultaneously.
- You are the first point of contact for technical questions and issues of our employees.
- You receive requests, assess their urgency and impact, and accompany them until resolution or a clear handover.
- In addition to ongoing support, you will take care of devices and user access, especially during the onboarding of new colleagues.
- You handle support requests from initiation to a traceable resolution and keep the affected employees informed about the status.
- You analyze technical issues related to hardware and software and resolve them within your scope of responsibility; if necessary, you escalate them with the required information.
- You prioritize requests based on urgency and impact, and maintain an overview even when handling multiple parallel topics.
- You set up workplaces and end devices and ensure that the required hardware and software are available on time.
- You create user accounts and access, maintain them, and support processes related to onboarding and offboarding.
- You install, configure, and update end devices and standard applications.
- You document solutions and processes to ensure knowledge is retained within the team and recurring inquiries can be handled efficiently.
- You recognize recurring disruptions or unnecessary processes and provide concrete suggestions for improvement.
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Our expectations of you
Education
- You have completed IT training or possess comparable, verifiable practical experience in IT support or system administration.
Qualifications
- Career changers are welcome if you bring relevant practical experience.
- You enjoy assisting users with technical questions and systematically troubleshooting issues.
- You are well-versed in workplace hardware, software, and user accounts.
- You work in a structured manner: you prioritize requests, follow up on open issues, and reliably document solutions.
- You have a service-oriented approach and explain technical matters understandably, even if your counterpart has no IT expertise.
- You take responsibility and remain calm and solution-oriented even when handling multiple issues simultaneously.
- You speak and write very well in German and good in English.
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What we offer
- You work in an international, design-oriented environment and actively contribute with your own ideas.
- You will receive an attractive salary including a bonus that matches your working hours.
- You benefit from JobRad, Wellpass, company pension schemes, and special employee discounts.
- You grow with us: through comprehensive onboarding, the Occhio Academy, training sessions, and exciting projects.
- You work in a motivated team and in a high-quality environment at our beautiful headquarters in Munich.
- You decide what your part-time model looks like: flexible and tailored to your daily life.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Occhio
Occhio ist eines der innovativsten Unternehmen in der Lichtbranche und in Deutschland Marktführer im Bereich hochwertiger Designleuchten. Aus der Überzeugung heraus, dass gutes Licht Lebensqualität bedeutet, entwickelt das Münchner Unternehmen ganzheitliche, multifunktionale Leuchten- und Strahlersysteme.
Description
- Founding Year
- 1999
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Handcraft, Trade, Industry, Production
IT support in the help desk
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
