Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Weilburg
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT issues, conduct initial analysis of requests, support internal customers over the phone, capture and classify tickets, and maintain the IT knowledge base.
Job Technologies
Your role in the team
- You are the primary contact for IT issues in hardware and software.
- You perform the initial analysis of requests (tickets) and record and classify them.
- They create and maintain the troubleshooting articles in the IT Knowledge Base.
- You personally and via phone support internal clients.
- You handle support inquiries in a solution-oriented manner.
- They escalate more complex or escalated requests to the downstream IT teams.
- They maintain the IT assets.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed vocational training as an IT specialist for system integration or a comparable qualification in the IT field.
Qualifications
- You already have good knowledge of working with Windows clients.
- You have good knowledge of current end devices in the client-server area as well as knowledge in the field of Mobile Devices.
- You are customer-oriented and have a friendly demeanor.
- You have good German and English skills.
- They work conscientiously and solution-oriented.
- You possess a strong willingness to learn and excellent teamwork skills.
Experience
- Ideally, you already have some initial professional experience in IT customer support.
This text has been machine translated. Show original
What we offer
- Secure and modern workplaces in a permanently growing, successful family business.
- Innovative corporate culture with short decision-making processes and significant scope for shaping.
- Teams that stand up for each other.
- Good transport connections.
- You will be assigned and further developed based on your individual skills.
- Performance-based compensation including employee participation.
- Attractive working conditions, such as flexible working hours and remote work.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
Feig Electronic
FEIG ELECTRONIC is an innovative, owner-managed, medium-sized company and has been one of the leading manufacturers of microelectronic products in the fields of traffic sensors, control electronics, payment and object identification (RFID) for over 50 years.
Description
- Founding year
- 1970
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
IT service desk employees
- Location
- Weilburg
- Working Model
- Onsite
- Diversity
- Open for all genders
