Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hildesheim
- Working Model
- Onsite
Job Summary
In this role, you handle 1st and 2nd level IT support requests, configure network components, and prepare servers to ensure high user satisfaction.
Job Technologies
Your role in the team
- You handle and process incoming IT support requests at 1st and 2nd level - via phone, email, and on-site.
- As the central contact person, you support the entire Hempelmann team with user inquiries regarding IT applications, analyze errors, and reliably resolve disruptions.
- You configure and operate network components (routers, switches, access points), IP cameras, telephone systems, as well as Windows and Linux servers.
- Your commitment ensures smooth IT operations and actively contributes to high user satisfaction.
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Our expectations of you
Education
- You have completed IT training or have several years of relevant professional experience in IT support.
Qualifications
- In-depth knowledge of Windows 11 & Windows Server, Apple iOS & macOS, and networking technology (preferably Aruba, HP).
- You demonstrate initiative, a service-oriented approach, and strong communication skills within the team and towards users.
- Excellent spoken and written German skills are a given for you.
Experience
- Experience in software deployment with Baramundi and direct end-user support (1st & 2nd level).
- Experience with IP-controlled cameras, M365 applications, Power Automate / Power Platform, and WW90 is desirable.
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What we offer
- An interesting and varied activity.
- A corresponding income and social benefits of a successful company.
- Career prospects and opportunities that are not everyday - depending on qualification and suitability.
- A pleasant working environment that emphasizes long-term collaboration.
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Benefits
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
CORDES & GRAEFE KG
As the holding company of GC-GRUPPE, CORDES & GRAEFE KG is the market leader in German wholesale for home technology. We provide the over 20,000 employees in Germany and 16 other countries with the required information, materials and services so that the 150 medium-sized companies can operate smoothly.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade
Employer reviews
by devworkplaces.com
Total
(1 Review)2.9
Culture
3.0Workingconditions
3.2Engineering
2.6Career Growth
3.0
IT Service Desk - 1st & 2nd Level Support
- Location
- Hildesheim
- Working Model
- Onsite
- Diversity
- Open for all genders
