Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Freiburg im Breisgau
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for dispatching IT requests, handling incidents in the ITSM tool, and ensuring technical support for your colleagues' IT workstations.
Job Technologies
Your role in the team
- Working in a strong team within a stable sector of the energy industry and being able to rely on a secure job even in turbulent times.
- Taking on a versatile role and contributing both operationally and strategically—with a clear focus on technical customer service.
- To manage dispatching as well as the handling of IT requests and incidents in our ITSM tool and to be the first point of contact for standard inquiries and technical challenges.
- Ensuring the technical workstations of your colleagues — from procurement and maintenance to troubleshooting and issue resolution.
- To transparently document the progress of processing and to ensure a high level of service quality through customer- and solution-oriented communication.
- To centrally document knowledge and solutions and to further develop them in a way that is accessible to users and IT teams.
- To support our IT partner companies as needed and to advance solutions together.
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Our expectations of you
Qualifications
- Experienced in handling ticketing systems, ideally with JIRA Service Management.
- Proficient in handling Windows 11 as well as Microsoft M365 Cloud services; ideally, you also have some initial knowledge in software administration.
- Familiar with SAP applications.
- Strong communicators who enjoy engaging with clients both via phone and email.
- Shaped by a strong service and customer orientation as well as an independent and structured way of working.
- A team player who values close collaboration with colleagues.
Experience
- Trained in the IT field or possess comparable professional experience.
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What we offer
- A appreciative, collegial team looking forward to your support.
- A responsible area of activity as well as a modern working environment with a very good working atmosphere.
- Attractive conditions such as performance-based compensation, comprehensive company pension scheme, job ticket, Hansefit, Jobrad, and flexible working hours.
- And last but not least, long-term security in an environment that offers you stability and prospects.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
badenova AG & Co. KG
We work for a livable future. Our 1,550 employees work every day to implement this range of topics related to basic services, products and services, and credible commitment to innovation, environmental and climate protection.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT Service Desk Clerk
- Location
- Freiburg im Breisgau
- Working Model
- Onsite
- Diversity
- Open for all genders
